Solution Delivery Specialist

Boston Scientific Gruppe; Kerkrade; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

8% holiday pay

13th month bonus

Yearly bonus

30 days annual leave

Pension scheme

Stock purchase program

Inhouse gym

Job summary

Boston Scientific seeks a Solution Delivery Specialist to join the team responsible for order automation and process improvements. You will configure, maintain, and optimize order processing solutions (Esker and EDI), supporting automation targets across EMEA while promoting adoption of new tools and best practices.

The role involves collaborating with cross-functional teams, driving efficiency, and ensuring timely delivery of automation projects. Fluent English is required; German is preferred.

Qualifications

• Strong interest in automation technologies with ability to learn new tools quickly.
• Excellent analytical and structured problem-solving approach with attention to detail.
• Customer-focused with proactive, solution-oriented mindset and strong communication skills.

Responsibilities

• Configure, maintain, and optimize order processing solutions (Esker, EDI) for accurate order entry.
• Contribute to achieving automation targets across EMEA and local sites.
• Drive process improvements by piloting and implementing new tools and ideas with adoption support.
• Identify blockers and support initiatives to resolve them at country and EMEA levels.
• Ensure timely completion of tasks while following policies and maintaining documentation.
• Participate in knowledge-sharing sessions to enhance team expertise.
• Support deployment and adoption of GCX solutions for internal and external customers.
• Collaborate with cross-functional teams to identify and implement automation opportunities.
• Monitor process performance and provide recommendations to improve efficiency and quality.

Skills

Automation technologies

SAP

Salesforce Service Cloud

Excel

PowerPoint

Analytical thinking

Cross-functional collaboration

English (fluency)

German (preferred)

Tools

Esker

EDI

Job description

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Solution Delivery Specialist

The resource will be part of the Solution Delivery team, focusing on order automation and process improvements.

Your Responsibilities will include:

• Configure, maintain, and optimize order processing solutions (e.g., Esker and EDI) to ensure accurate, efficient, and seamless order entry.
• Contribute to achieving EMEA and local automation targets.
• Continuously drive process improvements by evaluating, piloting, and implementing new tools, technologies, and innovative ideas, while promoting their adoption across the organization.
• Identify automation blockers at both EMEA and country level, and support initiatives and projects aimed at resolving them.
• Ensure the timely completion of assigned tasks and projects while adhering to established policies, procedures, and keeping accurate documentation.
• Actively participate in knowledge-sharing activities and best practice sessions to enhance team expertise and support automation objectives.
• Support the deployment and adoption of Global Customer Experience (GCX) solutions for both internal and external customers.
• Leverage professional expertise and business knowledge to address diverse operational challenges and contribute to customer success, GCX objectives, and broader goals.
• Collaborate effectively with cross-functional teams to identify, develop, and implement automation and process improvement opportunities.
• Monitor and analyze process performance, providing recommendations to enhance efficiency, quality, and customer experience.

What we are looking for:

• Strong interest in automation technologies, with a proven ability to rapidly learn and adopt new tools, technologies, and business concepts.
• Excellent analytical and critical thinking skills, with a structured approach to problem-solving and strong attention to detail and accuracy.
• Customer-focused mindset with a proactive, solution-oriented approach and strong problem-solving capabilities.
• Strong communication and interpersonal skills, with the ability to effectively collaborate within teams and across cross-functional stakeholders.
• Ability to prioritize tasks efficiently, manage multiple responsibilities, and deliver results with minimal supervision.
• Experience working with SAP and Salesforce Service Cloud.
• Advanced proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
• Fluent in English and German (preferred); proficiency in additional languages is considered an asset.

What we offer you:

• Attractive benefits package - very competitive salary (including 8% holiday pay, 13th month and yearly bonus)
• 30 days of annual leave
• A very good pension scheme
• A stock purchase program
• Excellent training/development programmes to influence your career
• Inhouse gym facility (free of charge)
• Option to lease a (electric) bicycle
• Inspirational colleagues & culture
• Fast Growing and innovative environment
• A team-oriented company culture
• International opportunities

Requisition ID: 635620

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life byprovidinga broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological,neurologicaland urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn .