Customer Care Officer

De Monchy Natural Products BV; Rotterdam; Hybrid; EUR 38,000 - 60,000; Full time

Benefits offered by this job

Flexible working arrangements

Company & performance-based bonus

Job summary

De Monchy Natural Products BV in Rotterdam, The Netherlands, seeks a Customer Care Officer to join our international team serving the EMEA region, delivering value at every touchpoint.

You will review, process, monitor, and route orders; handle inquiries about pricing, certifications, and availability; and develop product knowledge to offer tailored solutions while coordinating with Sales, Marketing, and operations.

Qualifications

• College (MBO) or Bachelor (HBO) in business, marketing, economics or related field.
• Experience in sales with understanding of the sales process.
• Affinity with food industry, preferably commodities/ingredients.
• Familiarity with relevant rules, regulations and standards.
• Understanding of international logistics and incoterms.
• International experience, professional or academic.
• Fluent in English and Dutch; German/French/Spanish welcome.
• Comfortable with standard office tools.

Responsibilities

• Review, process, monitor, and route purchase and sales orders accurately in a fast-paced environment.
• Handle sales order administration, customer complaints, material returns, and credit notes with precision and timeliness.
• Respond to customer enquiries on pricing, availability, certifications, MSDS documentation, and more.
• Develop deep product knowledge to understand each customer’s needs and deliver effective, tailored solutions (an exceptional customer care).
• Manage deadlines and coordinate workflows to keep operations running smoothly.
• Support the Sales and Marketing teams throughout the commercial process.
• Collaborate cross-functionally to continuously improve processes and tools.

Skills

Sales experience

Customer care

Cross-functional collaboration

Communication skills

Multilingual English and Dutch

International logistics understanding

Office tools proficiency

Education

MBO or HBO in business/marketing/economics

Tools

Office suite

Job description

Founded in 1851, De Monchy Group has built over 170 years of expertise in trading spices and agri-commodities. That heritage is the foundation on which De Monchy Natural Products operates today, supplying a curated range of spices (vanilla, cinnamon, nutmeg, and cloves) to the fragrance, flavour, and food & beverage industries.
Our strength lies in the depth of our partnerships. From Madagascar and Uganda to Indonesia, we work closely with local partners at origin, ensuring quality, traceability, and shared value throughout the supply chain.

We are a global business, headquartered in Rotterdam, in The Netherlands, with subsidiaries across three continents (Madagascar, Indonesia, USA). What holds us together is a culture driven by entrepreneurship, passion, and a genuine respect for the diversity of people and perspectives that make our work possible.

Job Description

You will join a creative, dynamic international team where collaboration and support are part of the daily culture. As our Customer Care Officer, you are the primary point of contact for existing and prospective customers across the EMEA region, managing a meaningful part of their experience and adding real value at every touchpoint.

Your key responsibilities are:

• Review, process, monitor, and route purchase and sales orders accurately in a fast-paced environment
• Handle sales order administration, customer complaints, material returns, and credit notes with precision and timeliness
• Respond to customer enquiries on pricing, availability, certifications, MSDS documentation, and more
• Develop deep product knowledge to understand each customer’s needs and deliver effective, tailored solutions (an exceptional customer care)
• Manage deadlines and coordinate workflows to keep operations running smoothly
• Support the Sales and Marketing teams throughout the commercial process
• Collaborate cross-functionally to continuously improve processes and tools

Offer

In addition to access to training and development opportunities, you will have access to:

• Flexible working arrangements.
• An attractive salary and benefits package (company & performance-based bonus).
• The De Monchy Food Group Corporate Social Responsibility opportunities such as participating in the Trivium Foundation’s sponsorship projects to help improve the living conditions of communities and small farmers in our supply chain.

Job Profile

You are customer-oriented, hands-on, and genuinely passionate about delivering excellent service. You work accurately, independently, and proactively, and you bring that mindset alongside the following skills and qualifications:

• College (MBO) or Bachelor (HBO) in business, marketing, economics or related field.
• Experience in sales, with a solid understanding of the sales process and dynamics.
• Affinity with food industry, preferably with commodities and/or ingredients.
• Familiarity with relevant rules, regulations and standards.
• Understanding of international logistics is an asset: shipment coordination (air, sea, road), incoterms, customs clearance, and related processes
• International experience, whether professional or academic
• Fluent in English and Dutch; proficiency in German, French, Spanish or another EU language is welcome addition.
• Comfortable with standard office tools, including Office suite.

Location

This role will be based at our head office in Rotterdam, The Netherlands.