Junior Technical Engineer Specialist | English

Uitzendbureau; Amsterdam; On-site; EUR 31,000 - 33,000; Full time

Benefits offered by this job

Reiskostenvergoeding

Job summary

Undutchables zoekt een startende technician met een technische/ mechanische achtergrond voor aftersales en showroomtaken in Amsterdam. Uitgebreide trainingen, ondersteuning aan dealers en regelmatige reizen door de EMEA-regio staan centraal.

Voltijds dienstverband, salaris tussen €2.800 en €3.000 bruto per maand, afhankelijk van opleiding en ervaring. Reiskosten worden vergoed en de eerste contractperiode is via Undutchables.

Qualifications

• Vloeiende Engelse taalvaardigheid vereist.
• Kandidaten moeten in Amsterdam regio wonen en 100% op locatie werken.
• EU-werkvergunning is vereist; sponsor wordt niet aangeboden.
• Ervaring in R&D is een grote bonus.

Responsibilities

• After sales support aan dealers in de EMEA-regio via CRM en helpdesk.
• Directe interactie met klanten om technische problemen te diagnosticeren en op te lossen binnen een afgesproken termijn.
• Onderzoeken en verduidelijken van klantverzoeken door te kijken naar bestaande kennisbank.
• Beoordelen van cases op technische complexiteit en tijdig advies geven aan klanten.
• Ondersteunen van dealers en distributeurs door interventies op locatie.
• Controleren van productdocumentatie op volledigheid en juistheid.
• Communiceren met development teams om oplossingen te vinden.
• Elk geval afronden door de uitkomst te controleren en klanttevredenheid te bevestigen.

Skills

Engels vloeiend

Reisbereid

Education

MBO elektronica / mechanica of HBO-niveau (werkervaring)

Fresh graduates

Job description

Vacaturebeschrijving Are you eager to build up technical skills and having your long term career within the technical industry?

What will you do?

After sales support to dealers across EMEA:

• E-mailand helpdesk support by using CRM system
• Interact directly with customers to diagnose and solve technical problems in a set time frame
• Analyze and clarify customer requests by researching and troubleshooting the existing knowledgebase
• Inspect cases for technical complexity and advise our customers timely with quality
• Direct support to dealers and distributors by onsite interventions
• Check product documentation for completeness and accuracy
• Communicate with development teams in order to find solutions
• Complete each case by double checking the result, close the case if the issue is fixed and customer is happy.

Exhibition support

• Installation, operating and dismantling of machines for exhibitions
• Advising customers about specific applications and supporting sales during the show
• Try to get leads together with our sales team on the booth

Training

• Organizing and hosting technical trainings for dealers and distributors
• Monitoring dealer skills and alerting management about technical issues
• Elaborate the knowledge base for internal / external use

Refurbishing of second hand machines

• Inspection and repair of returned / used machines for re-sale
• Maintenance of machines located in the showroom
• Inspection and repair of damaged machines

Warranty check

• Checking and approving warranty claims from our dealers
• Advising our warranty department about proper warranty terms and conditions

Sales support

• Advising and training sales department persons about machine specifications, proper usage and features
• Advising sales when specific applications or machine requirements arise

Customer service support

• Supporting customer service department with questions about delivery conditions and availability of parts

Requirements

Who are you?

Are you a fresh graduate?

Education

• MBO electronics /mechanics or HBO level, gained through work experience
• Fluent written and oral communication skills in English
• Fresh graduates
• More than average mechanical engineering machinery-skills gained through trainings or schooling

Work experience

• 0-1 year experience max.
• Motivation and theoretical thinking are important to become a good (field) engineer in future and to support our customers properly.
• Experience in a similar/ printing industry is strong preferred.
• Experience repairing machineries
• Experience in R&D is a big bonus.

General:

• Customer and service minded attitude and highly motivated
• Eager to learn new technology
• Travelling throughout EMEA on a regular basis
• Team player
• Organized
• Flexible
• Good communicative skills and technical minded / tech savvy
• Candidates must live in Amsterdam region (The Netherlands) and willing to work 100% onsite (hybrid is not possible)
• Candidates must hold a valid working permit, our client does not offer sponsorship
• You must have an EU driver's license

Our client is prepared to invest in starting technicians who are highly motivated. Our client is open for fresh graduates who are technical / mechanical minded

Benefits

• This is a long term position - based on full time
• The salary is between EUR 2800,-- and max. EUR 3000,-- per month gross, based on full time. The salary is depending on education, experience and industry background.
• Travelcost will be reimbursed
• The initial contract will be via Undutchables, approx. 6-7 months. If all goes well, it will be extended. The 2nd contract will be with the company.

Salarisomschrijving

€2800.00 - €3000.00 monthly

Vaardigheden

• Er is geen minimale opleiding vereist
• Je beheerst Engels

Dienstverband: