Client Advisor Italian and French and/or Spanish speaker

Richemont; Amsterdam; Sur place; EUR 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

13th month salary

Travel cost reimbursement

Bonus

Résumé du poste

Van Cleef & Arpels in Amsterdam is seeking a Client Advisor to build and maintain relationships with clients, advising via phone and web channels while delivering the highest level of service and sales excellence.

You will apply commercial sense to identify opportunities, develop your client portfolio and act as an expert on the Maison's products and services to ensure client satisfaction.

Qualifications

• Experience in customer support, hospitality or retail.
• Excellent clienteling and sales capabilities.
• Strong communication and language skills for international clients.

Responsabilités

• Advise, sell and maintain client relationships to meet targets.
• Represent the Maison with professionalism across channels.
• Handle inquiries via phone, email and social media and process orders.
• Develop outbound clienteling to grow the client portfolio.
• Maintain product knowledge and deliver high-quality service.

Connaissances

Clienteling

Sales skills

Customer service

Communication skills

Multitasking

Team collaboration

Outils

CRC systems

Computer literacy

Description du poste

The Client Advisor is the voice of Van Cleef & Arpels for our clients, as he/she builds and maintains strong relationships with them. While advising via phone and web based channels, you are responsible for upholding excellent level of client support and developing sales.

Aside from being the expert advisor for our clients, you will apply your commercial sense to identify sales opportunities, develop your client portfolio, maintain the interest and engagement of your clients at the highest level. As a specialist of the Maison, you will deliver expert knowledge on the products and Maison, while providing the highest quality of service and client satisfaction.

KEY RESPONSIBILITIES

Advising, selling & clienteling

• Drive sales through professional and courteous client interactions meeting the Maison targets
• Be a role model regarding the Maison selling ceremony
• Handle & solve issues related to clients
• Handle all inbound calls, e-mails & social media messages and greet all clients in a timely, professional and engaging manner
• Actively develop outbound clienteling actions to enhance your client portfolio
• Process orders initiated by phone; this will involve a great deal of data entry in the CRC systems
• Consistently seek new product knowledge to act as an expert for the Maison
• Display strong selling and negotiating skills; overcome objections and ask probing questions to close sales
• Follow-up client satisfaction barometer KPIs and answer to your clients following their questionnaire feedbacks

Maison identity & expertise

• Know the Maison products, History and events calendar to convey story telling to your clients
• Know the Maison e-Retail procedures (selling, customer services, return & exchanges, delivery)
• Be a referent for High Jewelry, Jewelry & Watchmaking know-how
• Be proactive in building strong synergies and collaboration with the Boutique network to offer seamless experience to our clients

YOUR PROFILE

If you are commercially minded and pride yourself in providing the best quality of service and support, we invite you to join us as our Van Cleef & Arpels Client Advisor.

Your background in customer support and service, hospitality or retail, will provide a good basis to grow your customer management and sales skills.

To be successful, you know your market, and have a strong command of your language, with communication skills that are superb and represent the quality Van Cleef & Arpels personify.

As a good team player, you are flexible, positive, dedicated and a multitask wizard.

You must be able to demonstrate the following key capabilities:

• Excellent understanding of customer service
• Keen sales skills
• Computer literacy
• Keyboarding skills of at least 50wpm
• Written and verbal communication skills at a native level of Italian and/or Spanish, along with complete fluency in English.
• Be constructive in difficult situations
• Collaborate with others to enhance work processes, tools and governance
• Be eager to learn new competencies, capabilities and knowledge

WE OFFER

A supportive space where you can grow further as a professional and develop your market and product knowledge in the luxury sector. With us, you are in a very international environment of dedicated professionals - and before you know it, you might even pick up an additional language or two from your colleagues.

Apart from that, we also have team building and evening events, where you will have a chance to get to know your colleagues from various brands and departments.

To reward your dedication, we offer a competitive salary, which includes the 13th month, bonus, commission and a full reimbursement of travel costs.