Consumer Experience Operations Specialist

Stokke; Amsterdam; On-site; EUR 45,000 - 55,000; Full time

Job summary

Stokke, Amsterdam-based, is seeking a Consumer Experience Operations Specialist who thrives on identifying opportunities, solving operational challenges and driving continuous improvement.

You will work across international markets with internal teams and external partners to improve efficiency, optimize processes and enhance the consumer experience. The role combines analytical thinking with hands-on execution and ownership of turning insights into improvements.

Qualifications

• At least 3 years of relevant experience in Operations, Customer Experience Operations, E-commerce Operations, Business Operations or Process Improvement.
• Experience analysing operational performance and improving processes.
• Experience working with operational systems and tools such as Zendesk, Salesforce, CRM or ERP platforms.
• Strong communication and stakeholder management skills.
• Proactive, independent and results-oriented approach.
• Excellent command of English.
• Experience in an international consumer-focused organisation is an advantage.

Responsibilities

• Drive Operational Excellence by monitoring and analysing performance, KPIs and consumer experience trends; identify inefficiencies and opportunities for improvement.
• Improve Processes & Systems by analysing workflows and supporting efficiency, productivity and service quality initiatives; optimise operational tools and ways of working.
• Collaborate & Make an Impact by working with global and local teams, external partners and stakeholders; support projects from identification to implementation; resolve complex operational challenges.

Skills

Analytical thinking

Problem solving

Stakeholder management

English proficiency

Tools

Zendesk

Salesforce

CRM platforms

ERP systems

Job description

Founded on the west coast of Norway in 1932, Stokke is built on a strong Scandinavian heritage of craftsmanship, quality, and purpose-driven design. For over four decades, our products have championed connection—creating meaningful moments that bring parents and children closer together while supporting healthy child development.

The Position

At Stokke, we’re looking for a Consumer Experience Operations Specialist who thrives on identifying opportunities, solving operational challenges and driving continuous improvement.

Working across international markets, you’ll collaborate with internal teams, external partners and key stakeholders to improve operational efficiency, optimise processes and enhance the overall consumer experience.

We’re looking for someone who enjoys combining analytical thinking with hands‑on execution and takes ownership of turning insights into meaningful improvements.

Based in Amsterdam (no relocation possible) | Reporting to Senior Consumer Services Manager

Main Responsibilities

Drive Operational Excellence

• Monitor and analyse operational performance, KPIs and consumer experience trends.
• Identify inefficiencies, operational challenges and opportunities for improvement.
• Translate data and insights into practical recommendations and measurable actions.
• Support the continuous improvement of global Consumer Services operations.

Improve Processes & Systems

• Analyse existing workflows and identify opportunities to simplify and optimise processes.
• Support initiatives that improve efficiency, productivity and service quality.
• Contribute to the optimisation of operational systems, tools and ways of working.
• Help implement scalable solutions and best practices across international markets.

Collaborate & Make an Impact

• Work closely with global and local teams, external partners and cross-functional stakeholders.
• Support operational projects and improvement initiatives from identification through implementation.
• Coordinate the resolution of complex operational challenges and escalations.
• Contribute to a culture of continuous improvement and operational excellence.

The Ideal Profile

We’re looking for a proactive, analytical and improvement-driven professional who enjoys understanding how things work and finding ways to make them better.

You are someone who:

• Naturally identifies opportunities to improve processes and performance.
• Enjoys working with data and translating insights into action.
• Takes ownership and proactively drives solutions.
• Is comfortable working with different stakeholders in an international environment.
• Combines a structured, analytical mindset with a hands‑on approach.
• Thrives in a dynamic environment where priorities evolve and improvements make a visible difference.

What You Bring

• At least 3 years of relevant experience in Operations, Customer Experience Operations, E-commerce Operations, Business Operations or Process Improvement.
• Demonstrated experience analysing operational performance and improving processes.
• Strong analytical and problem-solving skills, with the ability to turn data into actionable improvements.
• Experience working with operational systems and tools, such as Zendesk, Salesforce, CRM or ERP platforms.
• Strong communication and stakeholder management skills.
• A proactive, independent and results-oriented approach.
• Excellent command of English.
• Experience working in an international consumer-focused organisation is an advantage.

What We Offer

• Make a meaningful impact on global operational performance.
• Work with international teams and stakeholders.
• Contribute to projects that improve efficiency and consumer experience.
• Develop your expertise in operations, systems and process improvement.
• Grow your career within a globally recognised premium brand.
• Competitive compensation with a fixed salary range of 45-55k gross per year based on experience.