Amsterdam Consumer Experience Ops Specialist - Data-Driven

Stokke; Amsterdam; Presencial; EUR 45 000 - 55 000; Tempo integral

Resumo da oferta

Stokke, Amsterdam-based, is seeking a Consumer Experience Operations Specialist who thrives on identifying opportunities, solving operational challenges and driving continuous improvement.

You will work across international markets with internal teams and external partners to improve efficiency, optimize processes and enhance the consumer experience. The role combines analytical thinking with hands-on execution and ownership of turning insights into improvements.

Qualificações

• At least 3 years of relevant experience in Operations, Customer Experience Operations, E-commerce Operations, Business Operations or Process Improvement.
• Experience analysing operational performance and improving processes.
• Experience working with operational systems and tools such as Zendesk, Salesforce, CRM or ERP platforms.
• Strong communication and stakeholder management skills.
• Proactive, independent and results-oriented approach.
• Excellent command of English.
• Experience in an international consumer-focused organisation is an advantage.

Responsabilidades

• Drive Operational Excellence by monitoring and analysing performance, KPIs and consumer experience trends; identify inefficiencies and opportunities for improvement.
• Improve Processes & Systems by analysing workflows and supporting efficiency, productivity and service quality initiatives; optimise operational tools and ways of working.
• Collaborate & Make an Impact by working with global and local teams, external partners and stakeholders; support projects from identification to implementation; resolve complex operational challenges.

Conhecimentos

Analytical thinking

Problem solving

Stakeholder management

English proficiency

Ferramentas

Zendesk

Salesforce

CRM platforms

ERP systems

Descrição da oferta de emprego

Stokke, Amsterdam-based, is seeking a Consumer Experience Operations Specialist who thrives on identifying opportunities, solving operational challenges and driving continuous improvement.

You will work across international markets with internal teams and external partners to improve efficiency, optimize processes and enhance the consumer experience. The role combines analytical thinking with hands-on execution and ownership of turning insights into improvements.