Community Manager

Mindspace; Amsterdam; On-site; EUR 45,000 - 65,000; Full time

Job summary

Mindspace Amsterdam is seeking a proactive Sales & Customer Experience Specialist to expand relationships with existing clients and convert new leads for our flexible workspaces. You’ll own pre-sales and sales processes, drive customer success, retention and upsell, and qualify SMB leads into tours and closed deals.

Based on-site in Amsterdam (travelling to Mindspace sites in Amsterdam and Utrecht), you’ll coordinate with stakeholders, deliver tailored proposals, and maintain strong

Qualifications

• Demonstrated customer service and sales experience.
• Excellent team player with strong communication skills in Dutch and English.
• Experience working with multiple stakeholders and companies.
• Ability to multitask and balance multiple projects.
• Available to work on-site 5 days a week.

Responsibilities

• Expand and deepen relationships with existing clients and convert new leads.
• Own pre-sales and sales of spaces, customer success, retention and upsell.
• Qualify SMB leads, arrange tours and close deals.
• Provide tailored proposals based on Mindspace guidelines.
• Follow up with customers and maintain open communication.

Job description

Founded in 2014, Mindspace is a leading flexible workspace provider with an expanding footprint in Europe, Israel and the US. Our design-led office spaces and on-demand offerings such as meeting rooms, event spaces and daily offices provide the ideal solution for enterprise companies, startups, small businesses and entrepreneurs adapting to today’s fast-evolving hybrid work environment. Mindspace is considered a lifestyle brand that has been bringing hospitality into the world of work, always putting service and experience first. A profitable operator, Mindspace has over 15.000 members in more than 40 prime locations spread across cities such as San Francisco, New York, Miami, London, Berlin, Frankfurt, Amsterdam, Tel Aviv, Warsaw, Bucharest, and more.

Why you’ll love working at Mindspace?

Mindspace is a place where employees can thrive and further develop their skill set in an inspiring and nurturing environment: great vibe, employee wellbeing, diverse community, boutique design. You’ll work with some of the best people in the industry, who love what they do. You’ll be part of a global company with deep respect and understanding for the local culture of each of its markets. Our growth is intrinsically connected to that of our employees, and as a Mindspace employee, you’ll be presented with long term career opportunities, globally.

Who is the ideal Mindspacer?

You’re a team player. You take pride in what you do and have a mindset of "I'm all in" when you do it. You know when to take action and how to take the areas of your responsibility to the next level - excellence is the name of the game. You know how to 'read the room' and understand the professional environment you’re in.

About the position

This full-time position is based in Amsterdam and requires traveling to various Mindspace sites in Amsterdam and Utrecht and reporting to the Regional Sales Manager.

• You will be responsible for expanding and deepening our relationships with existing clients, as well as successfully converting new leads.
• Owning all aspects of the pre-sales and sales of our spaces, as well as customer success, retention, and upsell, you’ll play a key role in our sales efforts through the qualification of leads and deal-closing.
• Qualify SMB leads - convert them to tours and closed deals (inbound & outbound)
• Provide a suitable proposal offer, based on Mindspace guidelines
• Follow up with the customer, maintaining a consistent, open channel

Your Customer Experience Responsibilities:

• Building and maintaining a strong community via networking and events
• Engaging, growing and nurturing the Mindspace community; keeping things fresh and interesting
• Creating an inclusive environment that fosters collaboration and creativity — both internally and externally
• Maintaining ongoing communication with operation and maintenance teams to ensure that all processes run smoothly
• Being the point of contact for your members and solving all member-related issues

Requirements

• Demonstrated customer service and sales experience
• Excellent team player
• Experience working with various companies and stakeholders
• Strong oral and written communication skills both in Dutch and English
• Multitasking is a must! You must be able to balance multiple projects at the same time
• Available to work 5 days on-site(s)

Critical competencies for success:

• Multitasking is a must! You must be able to balance multiple projects at the same time and adhere to strict deadlines (strong time management skills are key)
• Strong decision making: you need to be able to make considered, responsible decisions on a whim, when things don’t go according to plan
• You must be a thorough, self-aware worker who’s able to recognize mistakes, and take the necessary steps to fix them
• Problem solving – you are a highly resourceful thinker who is quick on their feet and a fast learner
• Ability to work independently based on targets and goals, and raise any flags on time
• Ability to adjust quickly to a fast-paced, changing environment