Community Manager

EDGE Workspaces; Rotterdam; On-site; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Employee benefits

Pension contribution

Annual bonus

Fully equipped workplace

Food & beverage discounts

Public transport

25 holidays per year

Fitness facilities

Company events

Job summary

EDGE Workspaces in Rotterdam is seeking a hands-on Community Manager to lead the daily hospitality experience. You will guide the team, be present on the floor, and ensure every member and guest feels welcomed and well cared for.

You will manage operations, coordinate shifts, support events and tours, and build lasting relationships with Members. The role rewards energy, reliability, and a proactive approach to delivering exceptional service.

Qualifications

• Bachelor’s degree in Hotel, Hospitality, Communication or a related field.
• 3–5 years of experience in hospitality or guest-facing roles.
• Natural leadership with a hands-on, lead-by-example mindset.
• Strong hospitality sense and attention to detail in experience and atmosphere.
• Highly observant and proactive in noticing and acting on needs.

Responsibilities

• Lead and inspire the Community Hosts by example, while actively working alongside them.
• Be present on the floor and operate the reception to ensure a seamless experience.
• Manage the daily rhythm, energy and flow of the location.
• Ensure arrivals feel warm, personal and well taken care of.
• Anticipate members' and guests' needs and empower the team to do the same.
• Build genuine relationships with members and stay connected to their needs.
• Oversee daily operations to run smoothly, calmly and to a high standard.
• Coordinate planning, shifts and team presence for the right moments.
• Support and elevate community moments and events, making them relevant and effortless.
• Identify improvement opportunities and raise hospitality standards.
• Assist with sales tours and membership agreements and meeting & event requests.

Skills

People leadership

Hospitality mindset

Operations management

Customer service

Attention to detail

Presence on floor

Proactive problem solving

Education

Bachelor’s degree in Hotel/Hospitality/Communication

Job description

What we do

At EDGE Workspaces, we create inspiring, sustainable environments for innovative and fast‑growing organizations. We provide turnkey offices, flexible workspaces, meeting rooms, and personalized services–so you can focus on your business while we handle building operations.

We believe an office should be more than a place to work. It should help you thrive–boosting productivity, creativity, and wellbeing. Our spaces offer premium design, health‑focused features, and a vibrant community of like‑minded professionals.

What we are looking for

We are looking for a hands‑on and hospitality‑driven Community Manager who leads the daily experience at our Rotterdam location. You combine leadership with presence: guiding the team while actively being part of the operation. You create energy, ensure quality and make every day feel effortless for our members and guests.

Responsibilities you will have

• Lead and inspire the Community Hosts by example, while actively working alongside them
• Be present on the floor and regularly operate the reception to ensure a seamless experience
• Take responsibility for the daily rhythm, energy and flow of the location
• Ensure every arrival feels warm, personal and well taken care of
• Anticipate what members and guests need and empower the team to do the same
• Build genuine relationships with members and stay closely connected to their needs
• Oversee daily operations, ensuring everything runs smoothly, calmly and to a high standard
• Coordinate planning, shifts and team presence to ensure the right experience at the right moments
• Support and elevate community moments and events, making them relevant and effortless
• Identify improvement opportunities and continuously raise the level of hospitality and service
• Assist with sales tours and membership agreements and meeting & event request

Skills you have

• Bachelor’s degree in Hotel, Hospitality, Communication or a related field
• 3-5 years of experience in hospitality or guest‑facing roles
• Natural leadership skills with a hands‑on, lead‑by‑example mindset
• Strong sense of hospitality and attention to detail in experience and atmosphere
• Highly observant: you notice what others miss and act on it
• Comfortable being visible, present and engaged throughout the day
• Able to manage both people and operations in a calm and structured way
• Proactive, solution‑oriented and confident in decision‑making
• You bring energy, warmth and professionalism into any space you step into

We offer

• Competitive salary
• Employee benefits
• Monthly pension contribution
• Annual bonus scheme
• Fully equipped workplace
• Food & beverage discounts at our catering outlets
• Public transport subscription for your daily commute
• 25 holidays per year, based on a 40‑hour contract
• Free access to our fitness facilities
• Recurring company and community parties