Commercial Account Executive - Benelux

Talkdesk; Netherlands; On-site; EUR 50,000 - 70,000; Full time

Job summary

Talkdesk is seeking a Commercial Account Executive to redefine customer experience and lead the sales process through strategic development. The ideal candidate will possess SaaS sales experience, analytical skills, and a strong ability to build relationships and drive results. This role offers an exciting opportunity to be part of a growing tech company recognized as a leader in cloud contact solutions.

Qualifications

• 2-3 years of new business, direct sales experience, carrying a quota.
• Comfortable operating in a fast-paced, dynamic startup environment.
• Prior success selling SaaS-based solutions.

Responsibilities

• Meet and exceed quarterly and annual revenue/quota through the management of the sales process.
• Develop a comprehensive sales strategy and sales plan.
• Build lasting relationships with prospects and customers.

Skills

Analytical ability

Communication

Negotiation

Relationship building

Education

Bachelor’s Degree

Job description

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

Responsibilities:

• Meet and exceed quarterly and annual revenue/quota through the management and execution of the Talkdesk sales process
• Develop a comprehensive sales strategy and a sales plan that ensures consistent achievement of objectives over the short- and long-term for your coverage model
• Build lasting, meaningful relationships internally with other members of management, team, as well as externally with prospects, customers, and partner community
• Build and align with the Talkdesk sales Go-to-Market plan to develop and own accountability for region’s market segmentation and targeted accounts
• Communicate accurate and realistic forecast information to the management team per our process and policy
• Communicate market reaction and needs back to the business in a productive manner
• Engage proactively in problem-solving across functional areas instead of bringing issues to the factory doorstep.
• Take the lead in prioritizing the needs of customers so that engineering and other functional areas can focus on the right tasks and issues

Coverage:

• Commercial Accounts (<1,000 employees)
• All industries, preference for experience in related Cloud based Software and Artificial Intelligence
• Territory: New South Wales, Queensland, and Australian Capital Territory

Requirements:

• 2-3 years of new business, direct sales experience, carrying a quota
• Prior success selling SaaS-based solutions, managing complex sales practices and solution-based selling to CXO, senior management and director-level individuals
• Strong analytical and business deal-making capability, ability to ferret out opportunities, create positive relationships, ask questions that uncover hidden issues during discovery, and bring the transaction to closure successfully
• Demonstrated track record of successfully planning, developing, and implementing of new business opportunities
• Proven ability to grow revenues to a substantial level and scale bookings growth and net-new customers
• Excellent communication and presentation skills
• Extensive negotiation and contract development experience
• Comfortable operating in a fast-paced, dynamic startup environment
• Bachelor’s Degree preferred

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.


• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.


• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.


• Talkdesker: YOU!

Responsibilities:

• Meet and exceed quarterly and annual revenue/quota through the management and execution of the Talkdesk sales process


• Develop a comprehensive sales strategy and a sales plan that ensures consistent achievement of objectives over the short- and long-term for your coverage model


• Build lasting, meaningful relationships internally with other members of management, team, as well as externally with prospects, customers, and partner community


• Build and align with the Talkdesk sales Go-to-Market plan to develop and own accountability for region’s market segmentation and targeted accounts


• Communicate accurate and realistic forecast information to the management team per our process and policy


• Communicate market reaction and needs back to the business in a productive manner


• Engage proactively in problem-solving across functional areas instead of bringing issues to the factory doorstep.


• Take the lead in prioritizing the needs of customers so that engineering and other functional areas can focus on the right tasks and issues

Coverage:

• Commercial Accounts (<1,000 employees)


• All industries, preference for experience in related Cloud based Software and Artificial Intelligence


• Territory: New South Wales, Queensland, and Australian Capital Territory

Requirements:

• Travel required: 50%+


• 2-3 years of new business, direct sales experience, carrying a quota


• Prior success selling SaaS-based solutions, managing complex sales practices and solution-based selling to CXO, senior management and director-level individuals


• Strong analytical and business deal-making capability, ability to ferret out opportunities, create positive relationships, ask questions that uncover hidden issues during discovery, and bring the transaction to closure successfully


• Demonstrated track record of successfully planning, developing, and implementing of new business opportunities


• Proven ability to grow revenues to a substantial level and scale bookings growth and net-new customers


• Excellent communication and presentation skills


• Extensive negotiation and contract development experience


• Comfortable operating in a fast-paced, dynamic startup environment


• Bachelor’s Degree preferred

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Technology, Information and Internet

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