Cluster Reservations Intern: Elevate Guest Bookings

Hilton; Amsterdam; On-site; EUR 6,700 - 10,000; Full time

Job summary

Hilton Amsterdam is seeking a Cluster Reservations intern to support guest inquiries, convert them into reservations, and process bookings with precision. You will also promote hotel services and upgrades to boost occupancy while assisting with sales opportunities.

This internship offers hands-on experience in a renowned hospitality brand, with exposure to a dynamic front desk and sales team, contributing to memorable guest stays in a premier market.

Qualifications

• Responsibilities include providing exceptional customer service to guests and team members.
• Convert guest inquiries into confirmed reservations.
• Record and process all reservations with accuracy.
• Promote hotel services and upgrades to maximize room sales.
• Assist with sales inquiries and identify potential leads.

Responsibilities

• Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members.
• Secure individual bookings: Convert guest inquiries into confirmed reservations.
• Maintain attention to detail: Record and process all reservations with accuracy.
• Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades.
• Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities.

Job description

Hilton Amsterdam is seeking a Cluster Reservations intern to support guest inquiries, convert them into reservations, and process bookings with precision. You will also promote hotel services and upgrades to boost occupancy while assisting with sales opportunities.

This internship offers hands-on experience in a renowned hospitality brand, with exposure to a dynamic front desk and sales team, contributing to memorable guest stays in a premier market.