Client Services & Support Analyst — SLA & Process Optimizer

Euronext; Amsterdam; On-site; EUR 42,000 - 64,000; Full time

Job summary

Euronext in Amsterdam seeks a Client Support professional to act as the central point of contact for a group of clients on operational matters, ensuring efficient incident management and timely escalation of issues.

You will provide ongoing client support, monitor SLAs, drive process improvements, and support testing of new products with clients, while building strong, long-term relationships through clear communication in English and Dutch.

Qualifications

• Strong financial background and understanding of client activities.
• Experience in client services or operational support roles.
• High standards of service delivery with strong relationships.
• Excellent analytical, organizational and problem-solving skills.
• Experience with project management and progress monitoring.
• Clear verbal communication skills, internally and externally.
• Fluency in English and Dutch.

Responsibilities

• Act as central point of contact for clients on operational matters, ensuring incident management and timely escalation.
• Provide ongoing client support, follow up on questions until resolution and keep clients informed.
• Ensure compliance with SLAs and strengthen the quality framework to meet objectives.
• Drive continuous improvement of processes and identify long-term value to minimize risks.
• Contribute to operational enhancement projects, review specs for new products, support testing and conformance tests with clients.

Skills

Financial background

Client services

Service delivery

Analytical skills

Project management

Communication

English

Dutch

Job description

Euronext in Amsterdam seeks a Client Support professional to act as the central point of contact for a group of clients on operational matters, ensuring efficient incident management and timely escalation of issues.

You will provide ongoing client support, monitor SLAs, drive process improvements, and support testing of new products with clients, while building strong, long-term relationships through clear communication in English and Dutch.