Client Success & Account Support Specialist

Van Straaten Group; Netherlands; Remote; EUR 36,000 - 44,000; Full time

Benefits offered by this job

Sign collective agreement

Pension plan

Growth opportunities

Friendly team

Job summary

Van Straaten Group in the Netherlands is seeking an Account Support Specialist who links our clients, account managers, and production teams to ensure smooth projects and attentive service. The role evolves toward advisory and service orientation with our renewed order portal and AI support, giving you time to guide clients and spot commercial opportunities.

You will handle data entry, CRM updates, and assist clients through quotes, orders, and graphic transfers, while supporting larger projects

Qualifications

• MBO-4 diploma and experience in a commercial or graphic environment.

Responsibilities

• Provide professional and efficient support to field account managers in all commercial correspondence and client relationship management.
• Enter data into the CRM system to ensure professional follow-up on quotes and order confirmations, and to keep all client data up to date.
• Support clients and prospects during order processing and when transferring graphic materials.
• Assist clients with (graphic) error messages in the portal and ensure smooth continuation of the order process.
• Step in on larger or more complex projects that go beyond standard print assignments.
• Adjust AI outputs at client level where needed.

Skills

Commercial mindset

Clear communication

Independent worker

Team liaison

Stress management

Education

MBO-4 diploma

Tools

HubSpot

ERP/CRM systems

MS Office

Adobe

Job description

Van Straaten Group in the Netherlands is seeking an Account Support Specialist who links our clients, account managers, and production teams to ensure smooth projects and attentive service. The role evolves toward advisory and service orientation with our renewed order portal and AI support, giving you time to guide clients and spot commercial opportunities.

You will handle data entry, CRM updates, and assist clients through quotes, orders, and graphic transfers, while supporting larger projects