Flexible Service Desk Analyst - First-Line IT Support

Euronext; Hoorn; On-site; EUR 36,000 - 48,000; Full time

Job summary

Euronext is seeking a Service Desk Analyst to provide first-line support for our iBabs product suite. You will handle incoming inquiries by phone and email, resolve issues, and maintain SLA-driven response times in a fast-paced environment.

You will monitor AWS platforms, test new features, update documentation, and act as a bridge between customers and our product team while delivering friendly, professional support to a diverse client base across the Netherlands.

Qualifications

• English and Dutch language skills required.
• Ability to multitask and prioritise workload effectively.
• Strong problem-solving skills and attention to detail.
• Flexible to shifting hours including evenings.
• Proactive, customer-centric attitude.
• Broad knowledge of Information and Communications Technologies.
• Knowledge of governmental procedures is a plus.

Responsibilities

• Respond to incoming support requests via phone and email in line with SLAs.
• Escalate complex issues to appropriate teams for resolution.
• Collaborate with colleagues to maintain high customer satisfaction.
• Take lead on back-office tasks related to our products.
• Continue learning to master iBabs products and provide deeper-level support.

Skills

English proficiency

Dutch proficiency

Multitasking

Problem solving

Flexible hours

Customer focus

IT knowledge

Govt procedures knowledge

Job description

Euronext is seeking a Service Desk Analyst to provide first-line support for our iBabs product suite. You will handle incoming inquiries by phone and email, resolve issues, and maintain SLA-driven response times in a fast-paced environment.

You will monitor AWS platforms, test new features, update documentation, and act as a bridge between customers and our product team while delivering friendly, professional support to a diverse client base across the Netherlands.