Client Services and Support Analyst • EMS Operational Client Support

Euronext; Amsterdam; On-site; EUR 42,000 - 64,000; Full time

Job summary

Euronext in Amsterdam seeks a Client Support professional to act as the central point of contact for a group of clients on operational matters, ensuring efficient incident management and timely escalation of issues.

You will provide ongoing client support, monitor SLAs, drive process improvements, and support testing of new products with clients, while building strong, long-term relationships through clear communication in English and Dutch.

Qualifications

• Strong financial background and understanding of client activities.
• Experience in client services or operational support roles.
• High standards of service delivery with strong relationships.
• Excellent analytical, organizational and problem-solving skills.
• Experience with project management and progress monitoring.
• Clear verbal communication skills, internally and externally.
• Fluency in English and Dutch.

Responsibilities

• Act as central point of contact for clients on operational matters, ensuring incident management and timely escalation.
• Provide ongoing client support, follow up on questions until resolution and keep clients informed.
• Ensure compliance with SLAs and strengthen the quality framework to meet objectives.
• Drive continuous improvement of processes and identify long-term value to minimize risks.
• Contribute to operational enhancement projects, review specs for new products, support testing and conformance tests with clients.

Skills

Financial background

Client services

Service delivery

Analytical skills

Project management

Communication

English

Dutch

Job description

You will primarily be responsible for:

• Acting as the central point of contact for an allocated group of clients on operational matters, ensuring efficient incident management and timely escalation of issues
• Providing ongoing client support, following up on all questions or issues until resolution, and keeping clients regularly informed, especially when in-depth analysis is required
• Ensuring compliance with Service Level Agreements and strengthening the quality framework to meet both quantitative and qualitative objectives
• Driving continuous improvement of processes and practices, identifying opportunities that provide long-term value and minimize operational risks
• Contributing to operational enhancement projects, reviewing specifications and terms of reference for new products and initiatives, supporting clients in developments and tests, and executing conformance tests with clients

Your profile:

• Strong financial background and good understanding of the various activities of Euronext’s direct and indirect client base
• Prior experience in client services or a similar operational support role
• High standards of service delivery and ability to build strong client relationships
• Strong analytical, organizational and problem‑solving skills
• Experience with project management and ability to monitor progress
• Excellent verbal communication skills, both internally and externally
• Fluency in English and Dutch is required.

Join a company where market infrastructure is built on innovation - and where every innovation starts with a bold mind asking, “What’s next?”. At Euronext, we believe change is a starting point, not an obstacle. We look for people who see growth opportunities, think long term and want to help shape capital markets for future generations. Working with us means:

• Being part of a European, international and diverse team – Collaborate across borders with talented colleagues connected by a shared ambition and purpose.
• Learning as you grow – Develop your skills through continuous learning, real responsibilities and flexible career paths that evolve with you.
• Having an impact – Contribute to projects that matter, in an agile and dynamic environment where your ideas help drive progress.
• Driving sustainability – Play an active role in building transparent, responsible and sustainable capital markets for the long term. Together, we do not just support markets – we help shape their future.

Client Support acts as the central point of contact for Euronext’s clients on operational matters, ensuring efficient incident management and delivering excellent, cost‑efficient operational services. The team is dedicated to customer satisfaction, risk management and compliance, driving continuous improvement and supporting the development and testing of new products and initiatives.

Join Euronext – Shape capital markets for future generations
Euronext is the leading European capital market covering the entire capital markets value chain, from listing, trading, clearing, settlement and custody, to solutions for issuers and investors. We operate seven national stock exchanges, handling 25% of European lit equity trading. Our products include equities, FX, ETFs, bonds, derivatives, commodities and indices. Euronext also provides clearing and settlement services through Euronext Clearing and our network of Euronext Securities CSDs. In addition, Euronext runs MTS, one of Europe’s leading electronic fixed income trading markets, and Nord Pool, the European power market. The company has a diverse domestic and international client base.

Find out more about us at: Euronext.com

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.

Euronext Values

Unity

• We respect and value the people we work with
• We are unified through a common purpose
• We embrace diversity and strive for inclusion

Integrity

• We value transparency, communicate honestly and share information openly
• We act with integrity in everything we do
• We don’t hide our mistakes, and we learn from them

Agility

• We act with a sense of urgency and decisiveness
• We are adaptable, responsive and embrace change
• We take smart risks

Energy

• We are positively driven to make a difference and challenge the status quo
• We focus on and encourage personal leadership
• We motivate each other with our ambition

Accountability

• We deliver maximum value to our customers and stakeholders
• We take ownership and are accountable for the outcome
• We reward and celebrate performance

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.