Client Engagement Manager - Rotterdam (Hybrid)

Clear Destination Inc.; Rotterdam; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

Clear Destination Inc. is seeking a client engagement professional to manage and deliver solutions for FMCG clients, including 2D/3D Print, POSM and Promotional Merchandise. You’ll own client relationships, attend the Rotterdam client site weekly, and coordinate with internal teams and partners on a blended/hybrid basis.

The role is initially fixed-term with a view to permanent employment, requiring strong communication, project and budget management skills, and fluency in Dutch and English.

Qualifications

• Experience in client service management, including managing client site relationships and meeting SLAs/KPIs.
• Experience with 2D/3D Print, POSM, and Promotional Merchandise is preferred.
• Strong project management mindset with ability to manage multiple projects and budgets.

Responsibilities

• Take briefs from the client with full specifications, deadlines and manage delivery end-to-end.
• Provide technical input and brief suppliers to meet client requirements and deliver excellent service.
• Monitor projects to ensure they meet specifications, deadlines and maintain records across teams.
• Deliver contractual requirements, prepare presentations and account administration.
• Agree and manage budgets and P&Ls to maximize profit through performance analysis.
• Meet SLAs and ensure compliance with regulatory and company policies.

Skills

Client service management

POSM knowledge

2D/3D Print

Project management

Budget planning

Stakeholder communication

Dutch and English fluency

Job description

Clear Destination Inc. is seeking a client engagement professional to manage and deliver solutions for FMCG clients, including 2D/3D Print, POSM and Promotional Merchandise. You’ll own client relationships, attend the Rotterdam client site weekly, and coordinate with internal teams and partners on a blended/hybrid basis.

The role is initially fixed-term with a view to permanent employment, requiring strong communication, project and budget management skills, and fluency in Dutch and English.