Client Advisor - Greek and Italian

Richemont Iberia SL; Amsterdam; On-site; EUR 40,000 - 55,000; Full time

Job summary

Richemont Iberia SL in Amsterdam seeks a Client Advisor to deliver luxury customer care, building lasting relationships with our Southeast Europe clientele. You will engage via phone and web channels, offering expert product knowledge and a premium brand experience.

Fluency in Italian, Greek and English is required, with a commercially minded approach and a passion for hospitality, retail or service excellence. A team player attitude and multitasking abilities are essential.

Qualifications

• Customer service experience in luxury or retail.
• Fluent in Italian, Greek and English.
• Commercial mindset with ability to spot sales opportunities.

Responsibilities

• Be the main point of contact for clients via phone, email and other channels - B2C.
• Provide excellent support and service quality to customers and uphold brand standards.
• Leverage product knowledge to advise clients and identify sales opportunities while maintaining relationships.

Skills

Customer service

Sales mindset

Multitasking

Team player

Italian language

Greek language

English language

Job description

Join us in our story with our legendary and globally renowned luxury brand Cartier. Our team is full of passionate and driven professionals, who are experts in the field of luxury and customer management.

Take your chance to join our international Amsterdam office on the Herengracht. Be the voice of our brands for our Southeast Europe market - support, develop and nurture the relationships you build with our customers.

Write your story with us!

HOW WILL YOU MAKE AN IMPACT

We recruit for an empathic professional who realises that luxury is not only a product, but an experience and emotion. As an advisor to our clients, you will play the key role in crafting the special moments with their loved ones.

Build strong and lasting relationships with our customers and create stories that will become priceless memories.

You must be at fluent level, both orally and written, in Italian and Greek.

Responsibilities

You are the voice of the Maison Cartier for our clients, as you will build and maintain strong relationships with them. While advising via phone and web based channels, you are responsible for upholding excellent level of customer support that coincides with the quality our brands represent in the market.

Aside from being the expert advisor for our clients, you will apply your commercial sense to identify sales opportunities, maintain the interest and engagement of our customer at the highest level. As a specialist in your field, we will support you to deliver expert knowledge on the products and brand you represent, while providing the highest quality of service. Operating within our guidelines and being a part of our exciting future plans, will allow you to further your market knowledge and develop with our department.

In short:

• You are the main point of contact for our clients (phone, email and other channels) - B2C
• Your focus is in providing excellent support and quality of service to our customers
• You will master the extensive yet intriguing product knowledge and the tools we use
• You will operate within our guidelines to uphold the quality our brands represent
• You will provide and be open to constructive input for further development of yourself, your team and our department

WHAT ARE WE LOOKING FOR

If you are commercially minded and pride yourself in providing the best quality of service and support, we invite you to join us as our Client Advisor. Your background in customer support and service, hospitality or retail, will provide a good basis to grow your customer management and sales skills. To be successful, you know the Iberian market and your Italian and Greek and English language and communication skills are superb and represent the quality our brands personify. As a good team player, you are flexible, supportive, dedicated and a multitask wizard.

Do you wonder what our Advisors would say about this opportunity and our environment? Here are some thoughts from our great team: “At Richemont, everyone has a multinational background or has lived across several countries and cultures. Working with people of such diverse natures is what makes my job such a faceted and refreshing experience.”

If your application is selected, you will receive a link to do a video assessment, you will then be called for an introductory conversation to explain further steps and discuss the opportunity. If things go well on both ends, you will have a chance to meet the Hiring Manager and a Quality Specialist.