Senior Systems Technician — Intelligence Services Support for NATO with security clearance

Wlgroup; Brunssum; On-site; EUR 42,000 - 64,000; Full time

Job summary

Wlgroup is seeking a chief technician to join the integrated team on-site in Brunssum. You will handle second-line support, take ownership of incidents, and guide issues through to resolution within a service-managed environment.

You will install, monitor, and maintain components of supported services, coordinate outages, and contribute to daily planning and reporting while collaborating with staff and contractors in a disciplined, classified setting.

Qualifications

• Second-line support experience in a service-managed environment with a ticketing system and change process.
• Analytical mindset required to diagnose unusual, complex faults.
• Comfort working in an integrated team of staff and contractors in classified environments.

Responsibilities

• Respond to, categorize, document and resolve incidents, service requests, changes and information requests via the ticketing toolset.
• Install, maintain and monitor components of supported services, including during operations, missions and exercises.
• Escalate to third line when appropriate and assist in troubleshooting escalations.
• Serve as the subject matter expert for supported applications for users and communities of interest.

Skills

Second-line support

Ticketing system

English (written & spoken)

Analytical thinking

Education

Background in Computer Science or IT

Tools

Ticketing tools

Job description

A multinational defence organisation runs a support centre for its intelligence services and needs a chief technician inside the integrated team. This is second-line work with real ownership: you take the ticket, you understand the system behind it, and you see it closed.

What you would be doing

• Responding to, categorising, documenting and resolving incidents, service requests, changes and requests for information through the ticketing toolset.
• Installing, maintaining and monitoring the components of the supported services, including during operations, missions and exercises.
• Escalating to third line where it belongs, and helping to troubleshoot and debug what you escalate.
• Acting as the subject matter expert for the supported applications, for users and for communities of interest.
• Applying patches and software updates, and coordinating the outages they need.
• Taking part in the change advisory board for new releases, and in daily planning and reporting.
• Sharing on-call duty on flexible shifts, so support starts earlier or later as operations require.

What you would bring

• A background in computer science or information technology, and the analytical habit that unusual, complex faults demand.
• Second-line support experience in a service-managed environment, with a ticketing system and change process you have actually lived with.
• Comfort in an integrated team of staff and contractors, and the discipline classified environments require.
• Professional English, written and spoken.

The assignment is on-site in Brunssum.