Senior Systems Technician — Intelligence Services Support for NATO with security clearance

WLG; Brunssum; On-site; EUR 55,000 - 85,000; Full time

Job summary

WLG in the Netherlands is seeking a chief technician to join the integrated team supporting the defence organisation. You will own second-line incidents, diagnose complex faults and ensure timely resolution in a security-minded environment.

You will install, monitor and maintain service components, participate in change reviews, and coordinate outages. You’ll work with staff and contractors, and provide English-language support to users during operations.

Qualifications

• Background in computer science or information technology.
• Second-line support in a service-managed environment with a ticketing system and change process.
• Comfort working in an integrated team of staff and contractors.
• Professional English, written and spoken.

Responsibilities

• Respond to, categorise, document and resolve incidents and requests through the ticketing toolset.
• Install, maintain and monitor components of supported services during operations and exercises.
• Escalate to third line and assist with troubleshooting.
• Act as SME for supported applications for users and communities of interest.
• Apply patches and updates and coordinate outages they need.
• Participate in the change advisory board for new releases and daily planning/reporting.
• Share on-call duty on flexible shifts.

Skills

Analytical mindset

Second-line support

Team collaboration

Professional English

Education

Computer Science or IT background

Job description

A multinational defence organisation runs a support centre for its intelligence services and needs a chief technician inside the integrated team. This is second-line work with real ownership: you take the ticket, you understand the system behind it, and you see it closed.

What You Would Be Doing

• Responding to, categorising, documenting and resolving incidents, service requests, changes and requests for information through the ticketing toolset.
• Installing, maintaining and monitoring the components of the supported services, including during operations, missions and exercises.
• Escalating to third line where it belongs, and helping to troubleshoot and debug what you escalated.
• Acting as the subject matter expert for the supported applications, for users and for communities of interest.
• Applying patches and software updates, and coordinating the outages they need.
• Taking part in the change advisory board for new releases, and in daily planning and reporting.
• Sharing on-call duty on flexible shifts, so support starts earlier or later as operations require.

What you would bring

• A background in computer science or information technology, and the analytical habit that unusual, complex faults demand.
• Second-line support experience in a service-managed environment, with a ticketing system and change process you have actually lived with.
• Comfort in an integrated team of staff and contractors, and the discipline classified environments require.
• Professional English, written and spoken.

The assignment is on-site in Brunssum.