Centurion Lounge Host - Premium Travel Concierge

American Express; Amsterdam; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Competitive base salaries

Bonus incentives

Comprehensive medical, dental, vision,

Flexible working model with hybrid, on

Generous paid parental leave

Free access to global on-site wellness

Job summary

American Express is seeking a Centurion Lounge Ambassador in Amsterdam Schiphol to deliver a seamless, elevated, and personalized lounge experience for Premium Card Members. You will own the Card Member journey, anticipate needs, and provide concierge-style support while collaborating with lounge teams to maintain a cohesive, premium environment.

The role emphasizes exceptional service, brand representation, and the ability to thrive in a fast-paced, international setting.

Qualifications

• Minimum 1 year of experience in a customer-facing role, ideally within a premium service environment.
• Strong customer-centric mindset with a proactive and solution-oriented approach.
• Excellent communication and interpersonal skills, with the ability to build rapport quickly.
• Ability to manage multiple priorities effectively in a fast-paced environment.

Responsibilities

• Welcome and host Card Members, managing access and ensuring a seamless arrival experience.
• Take ownership of the end-to-end Card Member journey within the Lounge.
• Deliver personalized, high-touch service aligned with the American Express Customer First philosophy.
• Anticipate customer needs and proactively resolve inquiries or concerns.
• Provide concierge-style support, including lifestyle recommendations and basic travel assistance.
• Partner closely with lounge teams, including food & beverage, to deliver a cohesive and premium experience.
• Act as a brand ambassador, consistently representing American Express values and service standards.
• Build strong relationships with Card Members, enhancing loyalty and engagement.
• Lounge Hours of operation are from 05:45 AM until 21:45 PM, from Monday to Sunday.

Skills

Customer service

Communication skills

Multitasking

Teamwork

Decision making

Professionalism

Digital tools

Job description

American Express is seeking a Centurion Lounge Ambassador in Amsterdam Schiphol to deliver a seamless, elevated, and personalized lounge experience for Premium Card Members. You will own the Card Member journey, anticipate needs, and provide concierge-style support while collaborating with lounge teams to maintain a cohesive, premium environment.

The role emphasizes exceptional service, brand representation, and the ability to thrive in a fast-paced, international setting.