C004927 Business Analyst (NaaS) (NS) - THU 25 Jun

EMW; Den Haag; On-site; EUR 55,000 - 75,000; Full time

Job summary

EMW is seeking a Business Analyst in The Hague, NL with a strong focus on tracking SLA and KPI performance across services. The ideal candidate will have a Master's degree and at least 5 years' experience, including managing vendor relationships and expertise in Excel and Power BI.

The position demands an active NATO SECRET clearance, a strong analytical mindset, and excellent time management skills. If you thrive in a fast-paced environment and are looking to drive process improvements, we want to hear from you.

Qualifications

• 5+ years of experience as a Business Analyst or similar role.
• Strong understanding of billing validation and invoicing controls.
• Proven experience in managing customer service and vendor relationships.

Responsibilities

• Track and report SLA and KPI performance across customers.
• Validate billing data to ensure accuracy in invoicing.
• Build dashboards for leadership on performance and trends.

Skills

Security Clearance (NATO SECRET)

Experience in SLA/KPI Reporting

Analytical Skills (Excel, Power BI)

Experience with CRM (ServiceNow, Salesforce)

Time Management Skills

Education

Master's degree in Economics, Finance or Engineering

Job description

Deadline Date: Thursday 25 June 2026

Requirement: Business Analyst (NaaS)

Location: The Hague, NL

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 418

Required Start Date: 1 August 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role

• Track, analyze, and report SLA and KPI performance across customers and services
• Identify service risks, trends, breaches, and improvement opportunities through regular reporting
• Work closely with account managers to support customer reviews, renewals, and commercial discussions
• Validate billing data to ensure invoicing reflects the correct number of managed devices, services, and contract scope
• Maintain accurate service inventories, commercial records, and contract-related data
• Coordinate with partners to secure best pricing, discounts, rebates, and commercial terms
• Support procurement, renewals, and partner compliance requirements
• Build dashboards and reports for leadership covering performance, revenue, margin, and operational trends
• Support forecasting, budgeting, and business planning activities
• Drive process improvements to increase efficiency, reporting accuracy, and commercial governance
• Act as key liaison between operations, finance, sales, account management, and external partners

Qualifications

• The candidate must have a currently active NATO SECRET security clearance
• Master's degree in Economics, Finance or Engineering
• 5+ years of experience as a Business Analyst, or similar commercial/operations role
• Strong experience tracking and reporting SLA / KPI performance across managed services environments
• Proven experience working with account managers, customers, and internal stakeholders
• Strong understanding of billing validation, invoicing controls, asset counts, and revenue assurance
• Experience managing customer service, vendor and partner relationships, including commercial reviews and renewals
• Strong analytical skills using Excel, Power BI, or similar reporting tools
• Experience with CRM such as ServiceNow, Salesforce, SAP, or similar
• Experience with international projects is a plus
• Excellent time management, vendor management, and negotiation skills
• Ability to manage multiple priorities and work independently in a fast-paced environment
• Certifications (at least 2 from the following): ITILv4, Prince2 Foundations, ServiceNow, Time Management, PowerBI, Vendor Management, MSP, Scrum,