SharePoint Service Support Specialist (L3) - Agile

EMW; Den Haag; On-site; EUR 39,000 - 58,000; Full time

Job summary

A leading IT services company in The Hague is looking for a SharePoint Service Support Specialist to provide level 3 support, contribute to service improvements, and deploy digital workplace components. This entry-level position requires NATO Secret security clearance and offers a contract with specific working conditions. The ideal candidate will be proficient in SharePoint maintenance and Agile Scrum methodology while familiar with IKM tools in NATO environments.

Qualifications

• NATO Secret security clearance required.
• Experience with SharePoint configuration and troubleshooting is essential.
• Familiarity with NATO Restricted environments preferred.

Responsibilities

• Provide level 3 support to the second level support team.
• Contribute to continuous service improvements.
• Deploy Intranet uplift components and develop use cases.

Skills

SharePoint service support and maintenance

ITIL v4 framework

Incident and service request management

Agile Scrum methodology

Technical documentation creation

Tools

ITSM systems

IKM tools (EDMS, PITT, NIP, TT+)

Job description

A leading IT services company in The Hague is looking for a SharePoint Service Support Specialist to provide level 3 support, contribute to service improvements, and deploy digital workplace components. This entry-level position requires NATO Secret security clearance and offers a contract with specific working conditions. The ideal candidate will be proficient in SharePoint maintenance and Agile Scrum methodology while familiar with IKM tools in NATO environments.