3418 SharePoint Support Specialist

Contact One Communications, Inc.; Den Haag; On-site; EUR 55,000 - 75,000; Full time

Job summary

A communications company is seeking a SharePoint Support Specialist in The Hague. The role involves providing level 3 support, contributing to service improvements, and deployment of Intranet components. Candidates must have NATO Secret clearance and experience with SharePoint service maintenance. The position is contract-based at a mid-senior level in the Information Technology sector.

Qualifications

• NATO Secret security clearance is required.
• Experience is needed with SharePoint service support and maintenance.
• Understanding of ITIL v4 framework and service level agreements is essential.

Responsibilities

• Provide level 3 support to the second level support team.
• Contribute to continuous service improvements.
• Deploy Intranet uplift components and develop use cases.

Skills

NATO Secret security clearance

Experience with SharePoint service support and maintenance

Knowledge of ITIL v4 framework

Proficiency in incident and service request management using ITSM systems

Understanding of Agile Scrum methodology

Ability to create technical documentation

Tools

IKM tools (EDMS, PITT, NIP, TT+)

Job description

3418 SharePoint Support Specialist

Join to apply for the 3418 SharePoint Support Specialist role at Contact One Communications, Inc.

Required Security Clearance

NATO SECRET

Working Conditions

The contractor will need to come into either Dutch or Belgian NATO offices for the official NDWC all hands and the CPG all hands. Further to this the contractor shall visit The Hague premises for at least 3 consecutive working days in each of the four quarters in the year of performance.

Duties and Role

• Provide level 3 support to the second level support team.
• Contribute to continuous service improvements through user stories and story points.
• Deploy Intranet uplift components and develop use cases for vNext Digital Workplace platform, Virto One suite, and InfoPath alternatives.
• Participate in Agile Scrum sprint process (3-week cycles).
• Provide technical and functional support to the Digital Enablement team to accelerate their efforts.
• Understand the NATO Enterprise Digital Workplace requirement and Strategy to envision and deploy (parts of) a vNext platform.

Skills, Knowledge & Experience

• NATO Secret security clearance.
• Experience with SharePoint service support and maintenance.
• Knowledge of ITIL v4 framework and service level agreements.
• Proficiency in incident and service request management using ITSM systems.
• Experience with SharePoint configuration and troubleshooting across multiple security domains.
• Understanding of Agile Scrum methodology.
• Ability to create technical documentation and use cases.
• Familiarity with IKM tools (EDMS, PITT, NIP, TT+) and NATO Restricted (NR) environments.

Seniority Level

Mid-Senior level

Employment Type

Contract

Job Function

Information Technology

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Location

The Hague, South Holland, Netherlands