Business Representative

ModusLink; Venray; Hybrid; EUR 31,000 - 50,000; Full time

Benefits offered by this job

Flexible WFH

32 hours minimum

Competitive salary

Job summary

ModusLink is seeking a Business Representative / Customer Service professional in Venray to be the crucial link between the company and its customers. You will proactively communicate and deliver outstanding support, turning needs into tangible results, working with the Business Representatives and Business Manager(s) to identify process improvements.

You will handle all aspects of customer service, including order management, reporting, and cross-department collaboration to enhance the client

Qualifications

• A proactive thinker with a high working and thinking level.
• At least 4 years of experience in a similar role, preferably within a logistics setting.
• Customer-centric mindset with outstanding communication skills.
• Confident to assert yourself while staying calm under pressure.
• Keen eye for process improvements and critical thinking.
• Fluent in English and Dutch is a prerequisite.

Responsibilities

• Be the Voice: engage with clients and translate their needs into deliverables that exceed expectations.
• Collaboration: partner with departments to create one-stop solutions enhancing the client experience.
• Communication: keep clients informed about business developments and improvements.
• Reporting: prepare internal and external reports with accuracy and timeliness for decisions.
• Order management: oversee daily orders from backlog to new part setups.

Skills

MS Office

SAP

English fluency

Dutch fluency

Customer service

Communication

Process improvement

Tools

MS Office

SAP

Job description

Join Our Team as a Business Representative / Customer Service!

Are you the friendly point of contact that our customers will remember? Do you thrive on connecting with diverse people and solving problems? If you have a hands‑on approach and a sense for turning challenges into solutions, we want to hear from you!

Based at our office in Venray we are on the lookout for a Business Representative / Customer Service professional.
As our Business Representative, you will be the vital link between ModusLink and our customers. Your role will be important in proactively communication and outstanding support, transforming customer needs into tangible results. You will do this together with the Business Representatives and Business Manager(s) and continuously seeking opportunities for process improvement.

You will be involved with all aspects of customer service:

• Be the Voice: Engage directly with clients, interpreting their needs and crafting deliverables that exceed expectations.
• Collaboration: Partner with various departments to create one‑stop solutions that enhance the client experience.
• Communication: Keep clients in the loop about business developments and seize opportunities for improvement.
• Reporting: Prepare insightful internal and external reports, ensuring accuracy and timeliness that inform strategic decisions. Maintain accurate records of orders, communications, and process changes.
• Order management: Oversee the daily flow of orders, managing everything from backlogs to new part setups with finesse.

What are we looking for?

• A proactive thinker with a MBO+ working and thinking level.
• At least 4 years of experience in a similar role, preferably within a logistics setting.
• A customer‑centric mindset together with outstanding communication skills.
• Confidence to assert yourself while maintaining calm under pressure.
• A keen eye for process improvements and critical thinking.
• Proficiency in MS Office, also essential is to have experience with SAP.
• Fluent in English & Dutch is a pre.

What is in it for you?
ModusLink is a large international logistics company. In the Netherlands we have a warehouse in Venray and in Amsterdam. We deliver supply‑chain solutions to various international customers. You are welcome to join the team in Venray in which we can offer a warm, informal atmosphere with an open‑door policy.

• A commitment to a healthy work‑life balance with a minimum of 32 hours per week—no weekends required!
• A salary offer between € 2.750 and € 4.500 gross per month.
• Flexible working from home options available for a day a week.

Ready to embark on this exciting journey with us? We can’t wait to meet you!