Booking Office Employee - Full-time - NH Atlanta Rotterdam

Minor Hotels; Rotterdam; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

End of year bonus up to 100% of salary

Refer-a-friend bonus 500 EUR

Employee rates starting from €36 in NH

30% discount in F&B outlets

Team building events and growth within

Job summary

NH Hotels Rotterdam is seeking a Booking Office Employee to drive business and deliver outstanding service. You will coordinate corporate group bookings and events, create tailored proposals, and negotiate contracts to convert enquiries into confirmed business.

You will build relationships in the local Rotterdam market, act as the main contact for confirmed groups, ensure clear communication across clients, hotels and partners, and identify upsell opportunities to maximise revenue.

Qualifications

• Experience coordinating corporate group bookings and events.
• Ability to create tailored proposals and negotiate contracts.
• Strong client relationships and opportunity spotting.
• Fluent in Dutch and English; comfortable with client-facing roles.

Responsibilities

• Manage the sales and coordination process for corporate group bookings and social events.
• Create tailored proposals, follow up on quotations, and negotiate contracts to convert enquiries.
• Build and maintain relationships with clients to drive repeat business and identify new opportunities.
• Act as main contact for confirmed groups and coordinate all arrangements.
• Ensure clear communication between clients, hotels, internal departments and partners.
• Identify upselling and cross-selling opportunities to maximise revenue.
• Deliver a seamless customer experience throughout booking and event planning.

Skills

Client relationship building

Sales mindset

Organisational skills

Communication skills

Dutch and English fluency

Tools

CRM software

Job description

As a Booking Office Employee, you play an important role in both driving business and delivering outstanding service. Beyond coordinating group bookings and events, you will have the opportunity to strengthen NH Atlanta Rotterdam's presence in the local market by building new relationships, identifying business opportunities, and further developing your commercial skills.

Your Role at a Glance

• Manage the sales and coordination process for corporate group bookings and social events.
• Create tailored proposals, follow up on quotations, and negotiate contracts to convert enquiries into confirmed business.
• Build and maintain strong relationships with clients to encourage repeat business, while proactively identifying new business opportunities within the local Rotterdam market.
• Act as the main point of contact for confirmed groups, coordinating all organisational and financial arrangements.
• Ensure clear communication between clients, hotels, internal departments, and external partners.
• Identify upselling, cross-selling, and networking opportunities to maximise revenue, profitability, and the hotel's local business relationships.
• Deliver a seamless customer experience throughout the entire booking and event planning process.

What Makes You a Great Fit

• Helping guests puts a big smile on your face. The "always a pleasure" mentality is second nature to you, and you are happy to go the extra mile for our guests.
• You enjoy planning and arranging meetings and events and can easily put yourself in the guest's shoes.
• You have a strong eye for detail and enjoy ensuring everything is organised to the highest standard.
• You combine excellent organisational skills with a commercial mindset. You enjoy building relationships, spotting opportunities, and contributing to the growth of the hotel's local network.
• You have strong communication skills and collaborate effectively with guests, business partners, operational departments, and the GEM Office.
• You are flexible, accurate, proactive, and a true team player who always thinks one step ahead.
• Fluent in Dutch and English.

Your Benefits at NH Hotels

• Free online & offline training organized by our own Minor Hotels Europe & Americas University.
• End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
• Employee rates startingfrom €36in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.