Booking Office Employee - Full-time - NH Atlanta Rotterdam

Minor Hotels Europe & Americas; Rotterdam; Sur place; EUR 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Training opportunities

Bonus up to 100% monthly salary

Employee rates

Discounts in F&B outlets

Team events and travel

Résumé du poste

NH Hotels & Resorts in the Netherlands is seeking a Booking Office Employee in Rotterdam to manage corporate group bookings and social events, create tailored proposals, and negotiate contracts to convert enquiries into confirmed business.

You will build client relationships, coordinate all arrangements, identify upselling opportunities, and ensure a seamless customer experience from inquiry to event delivery.

Qualifications

• Fluent in Dutch and English.
• Strong communication and relationship-building skills.
• Excellent organizational abilities with attention to detail.

Responsabilités

• Manage sales and coordination for corporate group bookings and events.
• Create tailored proposals, follow up quotations, and negotiate contracts.
• Build and maintain relationships to encourage repeat business and identify new opportunities.
• Act as main contact for confirmed groups and coordinate all arrangements.

Connaissances

Dutch language

English language

Communication

Event planning

Negotiation

Relationship building

Organizational skills

Team player

Proactive

Description du poste

Requisition ID8202-Posted11/05/2026-Sales-The Netherlands

Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities. A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China.
You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch. You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service. Become part of a brand that is like you: Functional, natural and down-to-earth, innovative, reliable and friendly.

As a Booking Office Employee, you play an important role in both driving business and delivering outstanding service. Beyond coordinating group bookings and events, you will have the opportunity to strengthen NH Atlanta Rotterdam's presence in the local market by building new relationships, identifying business opportunities, and further developing your commercial skills.

Your Role at a Glance

• Manage the sales and coordination process for corporate group bookings and social events.
• Create tailored proposals, follow up on quotations, and negotiate contracts to convert enquiries into confirmed business.
• Build and maintain strong relationships with clients to encourage repeat business, while proactively identifying new business opportunities within the local Rotterdam market.
• Act as the main point of contact for confirmed groups, coordinating all organisational and financial arrangements.
• Ensure clear communication between clients, hotels, internal departments, and external partners.
• Identify upselling, cross-selling, and networking opportunities to maximise revenue, profitability, and the hotel's local business relationships.
• Deliver a seamless customer experience throughout the entire booking and event planning process.

What Makes You a Great Fit

• Helping guests puts a big smile on your face. The "always a pleasure" mentality is second nature to you, and you are happy to go the extra mile for our guests.
• You enjoy planning and arranging meetings and events and can easily put yourself in the guest's shoes.
• You have a strong eye for detail and enjoy ensuring everything is organised to the highest standard.
• You combine excellent organisational skills with a commercial mindset. You enjoy building relationships, spotting opportunities, and contributing to the growth of the hotel's local network.
• You have strong communication skills and collaborate effectively with guests, business partners, operational departments, and the GEM Office.
• You are flexible, accurate, proactive, and a true team player who always thinks one step ahead.
• Fluent in Dutch and English.

Your Benefits at NH Hotels

• Free online & offline training organized by our own Minor Hotels Europe & Americas University.
• End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
• Employee rates startingfrom €36in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.