Booking Office Employee - Full-time - nhow Rotterdam

Minor Hotels; Rotterdam; On-site; EUR 28,000 - 39,000; Full time

Benefits offered by this job

Free online & offline training

End of year bonus up to 100% of gross月

Refer-a-friend bonus 500 EUR

Employee rates starting from €36 in所有國

30% discount in F&B outlets

Friends & Family discount up to 25%

Team building events

Growth opportunities worldwide

Job summary

nhow Rotterdam, part of Minor Hotels, is seeking a Booking Office Employee to handle corporate group bookings and social events at our Rotterdam property. You will tailor proposals, follow up quotes, and negotiate contracts to convert enquiries into confirmed business.

You will serve as the main contact for confirmed groups, coordinating all organisational and financial arrangements and ensuring seamless communication between clients, hotels, and internal teams.

Qualifications

• Fluent in Dutch and English.
• Experience planning and coordinating meetings/events.
• Strong communication and negotiation abilities.
• Customer-focused with attention to detail.

Responsibilities

• Manage sales and coordination for corporate group bookings and social events.
• Create tailored proposals, follow up on quotations, and negotiate contracts to convert enquiries into confirmed business.
• Build and maintain strong relationships with clients to encourage repeat business and maximise conversion rates.
• Act as the main point of contact for confirmed groups, coordinating all organisational and financial arrangements.
• Ensure clear communication between clients, hotels, internal departments, and external partners; identify upselling opportunities.
• Deliver a seamless customer experience throughout the entire booking and event planning process.

Skills

Dutch language

English language

Sales coordination

Event planning

Negotiation

Account management

Job description

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Booking Office Employee - Full-time - nhow Rotterdam

Location: Rotterdam, NL The Netherlands

Are you a fan of unconventional lifestyles and distinctive design? Become part of the nhow brand, with hotels inspired by their destination's vibe, becoming a distinctive, ground-breaking and iconic hub in key destinations across Europe and Latin America.

Work in a fresh, thought-provoking universe conceived to stimulate the senses while immersed in a spectacular, avant-garde environment.

Join a team with a Millennial and Gen Z mindset, eager to live story-worthy experiences and ready to inspire you to create your own.

What part will you play in creating the unforgettable?

Manage the sales and coordination process for corporate group bookings and social events.

Create tailored proposals, follow up on quotations, and negotiate contracts to convert enquiries into confirmed business.

Build and maintain strong relationships with clients to encourage repeat business and maximise conversion rates.

Act as the main point of contact for confirmed groups, coordinating all organisational and financial arrangements.

Ensure clear communication between clients, hotels, internal departments, and external partners.Identify upselling and cross-selling opportunities to maximise revenue and profitability.

Deliver a seamless customer experience throughout the entire booking and event planning process.

What makes you the perfect fit for this bold journey?

• Helping guests puts a big smile on your face. The 'always a pleasure' mentality is second nature for you, and you are happy go the extra mile for our guests;
• You enjoy planning and arranging all kinds of meetings and events, and you are able to place yourself in the guest’s shoes;
• You find it a challenge to ensure that everything is arranged down to the very last detail. Upselling is your forte;
• In addition, you are flexible, accurate, and you are a real team player. In this position you always have a clear overview, you have a commercial attitude, and you always think one step ahead;
• In addition, you have excellent communication skills, both with guests and with other contacts, operational departments, and the GEM Office;
• Fluent in Dutch and English.

What's in it for you (spoiler: a lot!)

• Free online & offline training organized by our own Minor Hotels Europe & Americas University.
• End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
• Employee rates startingfrom €36in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.

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