Desk Manager - Full-time - NH Amsterdam Schiphol Airport

Minor Hotels Europe and Americas; Amsterdam; On-site; EUR 22,000 - 32,000; Full time

Benefits offered by this job

Training program

Year-end bonus

Refer-a-friend bonus

Employee rates

F&B discount

Shop discounts

Team events

Global growth

Horeca CLA 6

Job summary

Minor Hotels Europe & Americas is seeking a friendly front desk receptionist to warmly welcome international guests from check-in to check-out. You will be the first point of contact, handling inquiries and coordinating the morning rush while supporting colleagues across departments.

The ideal candidate has prior reception experience, fluency in Dutch and English, and comfort with hotel computer systems. The role offers training and benefits across our global properties.

Qualifications

• Minimum experience as a receptionist.
• Fluent in Dutch and English.
• Comfort with computer systems and hotel software.

Responsibilities

• Welcome guests and manage check-in/check-out processes.
• Handle guest inquiries, emails and morning rush coordination.
• Collaborate with Front Office and other departments to ensure a smooth guest experience.

Skills

Reception experience

Dutch language

English language

Customer service

Team player

Computer systems

Tools

Hospitality software

Job description

As part of the front office team, you will be the first point of contact for our international guests from check-in to check-out.

Your Role at a Glance

06:45 You arrive, in uniform, with a cup of coffee or tea in the back office. Your colleague from the night shift takes care of the handover.
07:00 You start your checklist, and, in the meantime, you keep an eye on your colleagues at the desk and support where necessary.
08:00 You have checked today's arrivals and communicated the details to the other departments.
10:00 In the absence of your manager, you attend the morning meeting. After the meeting you go back to the front office and in between the phone calls, you also process the incoming emails and work your way through the 'morning rush'.
12:00 Enjoy your lunch with colleagues from other departments.
13:00 You check whether there are still guests pending to check out and continue with your checklist until all is done.
14:00 You make sure the handover is updated for the evening shift.
14:45 The evening shift has arrived, and you make sure they know everything they need to know to begin their shift.
15:00 Time to go home!

What Makes You a Great Fit

• Helping guests puts a big smile on your face. The ‘always a pleasure’ mentality is second nature for you, and you are happy go the extra mile for our guests;
• You are a ‘Natural Host’ and have some years’ experience as a receptionist. Experience as a Desk Manager/Shift Leader/Supervisor is an advantage;
• You are good at setting priorities, you have a good command of the Dutch and English language, you are accurate, and knowledge of computer systems is a plus;
• You enjoy variety in your work and working hours and working in a team gives you energy.

Your Benefits at NH Hotels

• Free online & offline training organized by our own Minor Hotels Europe & Americas University.
• End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
• Employee rates startingfrom €36in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.
• Salary based on your experiences starting from Horeca CLA scale 6.

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.