Booking Office Employee - Full-time - nhow Rotterdam

Minor Hotels Europe and Americas; Rotterdam; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Training program

Annual bonus

Refer-a-friend bonus

Hotel rates

F&B discounts

Friends & Family discount

Shop discounts

Team building events

Global growth

Job summary

Minor Hotels Europe & Americas is seeking a proactive Sales & Events Coordinator to manage corporate group bookings and social events, crafting tailored proposals and negotiating contracts. You’ll build client relationships, coordinate all arrangements, and ensure a seamless experience from enquiry to final billing.

Fluent in Dutch and English, you’ll collaborate across hotels and departments, identify upselling opportunities, and contribute to a high-touch service culture.

Qualifications

• Fluent in Dutch and English.
• Strong planning and organization skills.
• Customer-service oriented with upselling mindset.
• Attention to detail and ability to manage multiple events and deadlines.
• Excellent communication with clients, hotels, departments and partners.
• Comfortable negotiating and building relationships to maximise revenue.

Responsibilities

• Manage the sales and coordination process for corporate group bookings and social events.
• Create tailored proposals, follow up on quotations, and negotiate contracts to convert enquiries into confirmed business.
• Build and maintain strong relationships with clients to encourage repeat business and maximise conversion rates.
• Act as the main point of contact for confirmed groups, coordinating all organisational and financial arrangements.
• Ensure clear communication between clients, hotels, internal departments, and external partners; identify upselling and cross-selling opportunities to maximise revenue.
• Deliver a seamless customer experience throughout the entire booking and event planning process.

Job description

What part will you play in creating the unforgettable?

• Manage the sales and coordination process for corporate group bookings and social events.
• Create tailored proposals, follow up on quotations, and negotiate contracts to convert enquiries into confirmed business.
• Build and maintain strong relationships with clients to encourage repeat business and maximise conversion rates.
• Act as the main point of contact for confirmed groups, coordinating all organisational and financial arrangements.
• Ensure clear communication between clients, hotels, internal departments, and external partners.Identify upselling and cross-selling opportunities to maximise revenue and profitability.
• Deliver a seamless customer experience throughout the entire booking and event planning process.

What makes you the perfect fit for this bold journey?

• Helping guests puts a big smile on your face. The ‘always a pleasure’ mentality is second nature for you, and you are happy go the extra mile for our guests;
• You enjoy planning and arranging all kinds of meetings and events, and you are able to place yourself in the guest’s shoes;
• You find it a challenge to ensure that everything is arranged down to the very last detail. Upselling is your forte;
• In addition, you are flexible, accurate, and you are a real team player. In this position you always have a clear overview, you have a commercial attitude, and you always think one step ahead;
• In addition, you have excellent communication skills, both with guests and with other contacts, operational departments, and the GEM Office;
• Fluent in Dutch and English.

What's in it for you (spoiler: a lot!)

• Free online & offline training organized by our own Minor Hotels Europe & Americas University.
• End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
• Employee rates startingfrom €36in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.