Bilingual Technical Support Specialist (EN/FR) – Remote & Hybrid

Boston Scientific Gruppe; Kerkrade; Hybrid; EUR 40,000 - 55,000; Full time

Benefits offered by this job

8% holiday pay

13th month

Yearly bonus

30 days annual leave

Pension scheme

Stock purchase program

Inhouse gym facility

Bike lease

Training and development

Team-oriented culture

Job summary

Boston Scientific in Kerkrade, NL, is seeking a Technical Support Specialist (English & French speaking) to provide remote technical support to internal and external customers in an international Medical Capital Equipment environment. The role is based at the Kerkrade site with hybrid work: 3 days in the office, Monday–Friday 8:30–17:00.

You will handle telephone and email requests, diagnose problems with medical devices, hardware, software, and networks, and collaborate with global teams to

Qualifications

• Education level: MBO+/HBO level or equivalent; basic technical or customer support experience is a benefit.
• Excellent English and French (C2) verbal and writing skills required.
• Problem-solving attitude with good communication skills.

Responsibilities

• Providing telephone- and email support to service requests according to defined service levels.
• Providing second line Technical Support outside the EMEA region to internal and external customers.
• Interacting with external and internal customers via telephone and e-mail, to solve problems related to medical devices, including computer hardware, software, network, and other systems.
• Diagnosing, identifying, and isolating customer problems using historical database records to evaluate and prioritize issues.
• Utilizing all available technical resources to analyse and formulate plans of resolution to address customer problems.
• Escalating unresolved calls to appropriate support specialist or service group and alert management on recurring problems and patterns of problems.
• Participating in on-going training.

Skills

English (C2)

French (C2)

Education

MBO+/HBO level

Job description

Boston Scientific in Kerkrade, NL, is seeking a Technical Support Specialist (English & French speaking) to provide remote technical support to internal and external customers in an international Medical Capital Equipment environment. The role is based at the Kerkrade site with hybrid work: 3 days in the office, Monday–Friday 8:30–17:00.

You will handle telephone and email requests, diagnose problems with medical devices, hardware, software, and networks, and collaborate with global teams to