Multilingual Patient Support Specialist

Medtronic; Heerlen; On-site; EUR 36,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

MIP incentive plan

Job summary

Medtronic in the Netherlands is seeking a Patient Contact Center specialist to support patients using cardiac devices, hardware, or remote monitoring solutions. You will provide non-clinical assistance, educate callers, and help set up personalized remote monitoring, ensuring each patient feels heard and valued.

The role emphasizes quality of care over call volume, with scheduling that may align with different European countries.

Qualifications

• Excellent communication skills via phone in Dutch, German and English.
• Strong empathy and problem-solving abilities.
• Comfort with learning new technologies and applications.

Responsibilities

• Answer first-level technical and lifestyle questions from patients by phone.
• Escalate unresolved issues to second-level technical staff and track resolution.
• Log call details accurately in the system per medical device regulations.

Skills

Dutch language

German language

English language

Job description

Medtronic in the Netherlands is seeking a Patient Contact Center specialist to support patients using cardiac devices, hardware, or remote monitoring solutions. You will provide non-clinical assistance, educate callers, and help set up personalized remote monitoring, ensuring each patient feels heard and valued.

The role emphasizes quality of care over call volume, with scheduling that may align with different European countries.