Tech Sales Support

Boston Scientific; Kerkrade; Hybrid; EUR 40,000 - 60,000; Full time

Benefits offered by this job

8% holiday pay

13th month

Yearly bonus

30 days annual leave

Pension scheme

Stock purchase program

Training programs

Inhouse gym

Electric bicycle lease

International opportunities

Job summary

Boston Scientific in Kerkrade, NL, is seeking a remote technical support specialist for the EMEA region. The role combines phone, email, and virtual support within a medical capital equipment environment and includes full product training from zero.

The successful candidate will join a hybrid schedule (3 days in office, Mon-Fri 8:30-17:00), provide second-line support across hardware, software and network issues, and deliver exceptional customer service while continually expanding their

Qualifications

• English and French (C2 level) verbal and writing skills required.
• Basic technical experience and/or customer support experience is a benefit.
• Computer literate and able to work across hardware, software and network topics.
• Flexible, communicative and customer-focused with drive for results.

Responsibilities

• Provide telephone and email support to service requests per defined SLAs with technical expertise and customer service.
• Provide second-line technical support outside the EMEA region to internal and external customers.
• Interact with customers via telephone and email to resolve issues related to medical devices, hardware, software and networks.
• Diagnose and isolate customer problems using historical data to prioritize issues.
• Leverage technical resources to analyze plans of resolution for customer problems.
• Escalate unresolved calls to the appropriate support specialist and alert management on recurring patterns.
• Participate in ongoing training.

Skills

Telephone support

Email support

Technical support

Customer service

Problem solving

English French fluency

Education

MBO+/HBO level or equivalent

Tools

Computer hardware

Software

Networking basics

Job description

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High PerformanceAt Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.About the role:To provide remote technical support by phone, e-mail, or virtual applications to external and internal customers in an international Medical Capital Equipment environment. The role supports the EMEA region with the highest possible level of End User Services experience. The role is based in the Kerkrade site and provides full technical training from zero.Standard work schedule Monday-Friday 8:30-17:00The role is hybrid 3 days in office.Your responsibilities include:Providing telephone- and email support to service requests according to defined service levels, while demonstrating technical expertise and exceptional customer service skills.Providing second line Technical Support outside the EMEA region to internal and external customers.Interacting with external and internal customers via telephone and e-mail, to solve problems related to medical devices, including computer hardware, software, network, and other systems.Diagnosing, identifying, and isolating customer problems using historical database records to evaluate and prioritize issues.Utilizing all available technical resources to analyse and formulate plans of resolution to address customer problems.Escalating unresolved calls to appropriate support specialist or service group and alert management on recurring problems and patterns of problems.Participating in on-going training.What we are looking for:Education level: MBO+/HBO level or equivalent, basic technical experience and/or customer support experience is a benefit.Excellent English and French (C2 level) verbal and writing skill is requiredComputer literate.A problem-solving attitude with good communication skills.Flexible and representative.Comfortable in challenging situations.Good social and communication skills.Good Document Practices skills.Ambition, eagerness to learn and improve, drive for results.What we offer you:Attractive benefits package - very competitive salary (including 8% holiday pay, 13th month and yearly bonus)30 days of annual leaveA very good pension schemeA stock purchase programExcellent training/development programmes to influence your careerInhouse gym facility (free of charge)Option to lease a (electric) bicycleInspirational colleagues & cultureFast Growing and innovative environmentA team-oriented company cultureInternational opportunitiesAre you ready to take on this challenge?Does this position sound like the next step in your career? We look forward to receiving your application! Join a team that works together to find solutions that make a difference!Requisition ID: 633660Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.