Bilingual Dutch/English Customer Support — Flexible Hours

Bloom & Wild; Amsterdam; Hybrid; EUR 30,000 - 40,000; Part time

Benefits offered by this job

Flexible working patterns

Up to 30 days remote work

Stock options from day 1

Volunteering day

Commuting support

Health and wellbeing programs

Pension contributions

Development opportunities

Job summary

A leading floral delivery service in Amsterdam is seeking a Customer Delight Medewerker. You will provide exemplary customer service in both Dutch and English, engaging with customers through various channels. The ideal candidate has strong communication skills, a proactive attitude, and is flexible with work hours, including evening and weekend shifts. This role offers a supportive environment with opportunities for growth and collaboration.

Qualifications

• Fluency in Dutch and English required.
• Experience in customer service is beneficial.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Engage with customers via multiple channels.
• Resolve customer queries and issues.
• Attend meetings and discuss performance.

Skills

Excellent verbal and written communication in Dutch

Excellent verbal and written communication in English

Experience in a customer-facing role

Comfort with achieving quality and productivity targets

Empathetic and customer-focused

Proactive with a can-do attitude

Job description

A leading floral delivery service in Amsterdam is seeking a Customer Delight Medewerker. You will provide exemplary customer service in both Dutch and English, engaging with customers through various channels. The ideal candidate has strong communication skills, a proactive attitude, and is flexible with work hours, including evening and weekend shifts. This role offers a supportive environment with opportunities for growth and collaboration.