Customer Service (B2B) Representative DACH

Dorel Juvenile; Helmond; Hybrid; EUR 29,000 - 33,000; Full time

Benefits offered by this job

Salary 2600–3000 EUR gross monthly

Hybrid work up to 3 days

13th month salary

23 vacation days? 28 vacation days (FT

Retirement plan

Travel expenses

Laptop and telephone

Bicycle plan

Health insurance

Refer a Friend program

Job summary

Dorel Juvenile is looking for a B2B Customer Representative for the DACH region based in the Netherlands. You’ll own customer accounts, safeguard order-to-delivery processes, and address issues to protect revenue and relationships.

You’ll need C2 German and strong English, a customer‑oriented mindset, and solid planning and communication skills to support sales targets. Hybrid work up to 3 days and a 13th month are offered.

Qualifications

• Relevant experience in a similar position.
• C2-level proficiency in German, combined with strong business proficiency in English.
• Customer-oriented mindset while maintaining a clear focus on achieving sales targets.
• Strong planning and organizational skills with the ability to manage multiple priorities effectively.
• Excellent communication skills and the ability to adapt your communication style to different stakeholders.
• KPI-driven mindset.

Responsibilities

• Identify issues during customer interactions and inform sales managers.
• Support achievement of sales targets by enabling timely corrective actions.
• Accept and process customer orders accurately and efficiently.
• Verify order correctness and delivery feasibility.
• Optimize order flow based on requested delivery timelines.
• Identify and resolve potential roadblocks independently.
• Serve as the main contact for inquiries about orders, deliveries, and specific requirements

Skills

German C2

Business English

Customer focus

Organizational skills

Communication

KPI-driven

Experience in similar role

Job description

About Us

Dorel Juvenile is the world's leading juvenile products company. Our products are available in more than 100 countries. We help families live carefree lives by providing them with juvenile products that rank highest in consumer reviews. That's what sets our products apart; durable, helpful, and caring.

About Us

Dorel Juvenile is the world's leading juvenile products company. Our products are available in more than 100 countries. We help families live carefree lives by providing them with juvenile products that rank highest in consumer reviews. That's what sets our products apart; durable, helpful, and caring.

Your mission

As a B2B Customer Representative for the DACH region, you ensure a seamless and reliable experience for our retail partners. You take ownership of customer accounts, safeguard the order-to-delivery process, and proactively address issues before they impact results. By combining strong customer focus with a sharp eye on sales performance, you help drive revenue, strengthen relationships, and enable operational excellence across markets.

Key Responsibilities

• Identify issues during customer interactions and inform sales managers.
• Support achievement of sales targets by enabling timely corrective actions.
• Accept and process customer orders accurately and efficiently.
• Verify order correctness and delivery feasibility.
• Optimize order flow based on requested delivery timelines.
• Identify and resolve potential roadblocks independently.
• Serve as the main contact for inquiries about orders, deliveries, and specific requirements

Your profile

• Relevant experience in a similar position.
• C2-level proficiency in German, combined with strong business proficiency in English
• Customer-oriented mindset while maintaining a clear focus on achieving sales targets.
• Strong planning and organizational skills with the ability to manage multiple priorities effectively.
• Excellent communication skills and the ability to adapt your communication style to different stakeholders.
• KPI-driven mindset.

Are you ready to grow with us?

What We Offer

• A salary between 2600 and 3000, based on your experience and knowledge, with room to grow.
• This is a position for 32 to 40 hours per week, depending on your preferences.
• You will first receive an annual contract with a probation time of one month.
• You are eligible for a 13th month every year.
• The option to work hybrid up to 3 days, with 2 joint office days.
• The annual leave entitlements consist of 28 vacation days in the case of full-time employment.
• Extensive retirement plan.
• Other terms include travel expenses, use of a laptop and telephone if required, option to purchase extra holiday hours, Bicycle Plan and collective health insurance.
• Besides work there is time for fun such as team outings.

N.B. This position is eligible for our internal ‘Refer a Friend’ policy. Please ask your HR Manager for the terms that apply.

Are you ready to grow?

Working at a Top Employer

We are thrilled to have been officially certified as a 'Top Employer' since 2023 for our Dorel Juvenile Europe HQ in the Netherlands! This remarkable achievement is a testament to our collective dedication and hard work. This is a team effort, and we couldn't be prouder of the incredible team we have. For you as a soon-to-be DJE team member, this means we prioritize your well-being, development, and experience at Dorel Juvenile. Being recognized as a Top Employer is a clear validation of our commitment to creating an exceptional work environment. This certification highlights our dedication to enriching our workplace through proven people experiences, aligning with our ambition to become the Employer of Choice. Our People Strategy, designed with your needs in mind, prioritizes connection, clear communication, development, and learning. Please ask us about this during your interview process.

About Dorel Juvenile

Dorel Juvenile is the world's leading juvenile products company. Our well-known products and strong brands Maxi-Cosi and Tiny Love are complemented by regional brands and are available in more than 100 countries.

We are proud to work with 2.700 highly driven professionals in 25 different countries. All our talented employees share the same mission: to Care for Precious Life. We help families live carefree lives by providing them with juvenile products with the highest safety and comfort standards.

Our frontrunner mentality matches our position as a global market leader. Being first means we forge our own path; we explore new ways to enhance our brands. We are continuously reinforcing our leading position and believe that team spirit, personal drive, and accountability can make a real difference in achieving sustainable growth. A vital element of our daily operations is the strong connection we maintain with our consumers. We engage with them wherever they are, so they will always benefit from our products and services, even in ways they did not expect.