B2B Customer Specialist – DACH (German/English) | Hybrid

Maxi-Cosi; Netherlands; Hybrid; EUR 29,000 - 33,000; Full time

Benefits offered by this job

Hybrid work model up to 3 days

13th month

28 vacation days

Laptop and telephone provided

Travel expenses

Bicycle Plan

Refer a Friend program

Job summary

Dorel Juvenile, owner of Maxi-Cosi, is seeking a Customer Service (B2B) Representative for the DACH region. In Helmond, Netherlands, you will own customer accounts, safeguard order-to-delivery processes, and proactively resolve issues to drive revenue and enhance partner relationships.

The role emphasizes a strong customer focus, sales orientation, and the ability to manage multiple priorities with excellent communication across stakeholders. Hybrid work and growth opportunities are offered.

Qualifications

• Relevant experience in a similar position.
• German at C2 level with strong business English.
• Customer-oriented mindset with sales targets.
• Strong planning and organizational skills.
• Excellent communication and stakeholder management.

Responsibilities

• Identify issues during customer interactions and inform sales managers.
• Support achievement of sales targets by enabling timely corrective actions.
• Accept and process customer orders accurately and efficiently.
• Verify order correctness and delivery feasibility.
• Optimize order flow based on requested delivery timelines.
• Identify and resolve potential roadblocks independently.
• Serve as the main contact for inquiries about orders, deliveries, and specific requirements.

Skills

German C2

English (business)

Customer focus

Planning & organizing

Communication skills

Job description

Dorel Juvenile, owner of Maxi-Cosi, is seeking a Customer Service (B2B) Representative for the DACH region. In Helmond, Netherlands, you will own customer accounts, safeguard order-to-delivery processes, and proactively resolve issues to drive revenue and enhance partner relationships.

The role emphasizes a strong customer focus, sales orientation, and the ability to manage multiple priorities with excellent communication across stakeholders. Hybrid work and growth opportunities are offered.