B2B Customer Care & Solutions Specialist

Lesaffre; Delft; On-site; EUR 38,000 - 46,000; Full time

Job summary

Biospringer, part of the global Lesaffre Group, is seeking a Customer Care Specialist to join our Delft team in the Netherlands. You will be the voice of the organization, delivering exceptional support across phone, email, and chat while building lasting relationships with customers.

You will handle inquiries, resolve issues with empathy, maintain CRM records, and collaborate with colleagues to meet satisfaction targets.

Qualifications

• Fluent in English; additional languages are a plus
• Experience in customer service or support, B2B
• Excellent communication and problem-solving skills
• Strong organizational and time-management abilities
• ERP software experience or willingness to learn SAP
• Ability to work in a collaborative team and independently

Responsibilities

• Respond to customer inquiries through phone, email, and chat with a friendly and professional demeanour
• Identify, investigate, and resolve customer issues and complaints in a timely and empathetic manner
• Provide accurate product and service information to customers, addressing their questions and concerns
• Maintain detailed and organized records of customer interactions, resolutions, and follow-ups in our customer relationship management system
• Escalate complex or unresolved issues to appropriate departments or management while keeping customers informed throughout the process
• Follow up with customers to ensure their concerns have been fully addressed and satisfaction has been achieved
• Contribute to team efforts to meet and exceed customer satisfaction targets and performance metrics
• Document lessons learned and provide feedback to help improve our products, services, and support processes
• Collaborate with team members to share best practices and support one another in delivering exceptional customer care

Skills

Excellent communication skills

Problem-solving abilities

Organizational skills

Time management

Multitasking

Patience under pressure

Team collaboration

Empathy

B2B customer service experience

Tools

SAP ERP

Job description

Biospringer, part of the global Lesaffre Group, is seeking a Customer Care Specialist to join our Delft team in the Netherlands. You will be the voice of the organization, delivering exceptional support across phone, email, and chat while building lasting relationships with customers.

You will handle inquiries, resolve issues with empathy, maintain CRM records, and collaborate with colleagues to meet satisfaction targets.