Dutch-speaking Customer Support Specialist — Onsite Growth

Cross Border Talents; Groningen; On-site; EUR 34,000 - 42,000; Full time

Benefits offered by this job

Meal allowance

Health and life insurance

Relocation package

Onsite work

Job summary

Cross Border Talents in the Netherlands is seeking a Customer Specialist to be the first line of contact for customers, offering professional support across inquiries, orders, accounts, products, and services. You will engage via phone, email, chat and other channels to understand needs and deliver effective resolutions.

The role emphasizes Dutch and English language skills, a customer-focused mindset and collaboration with internal teams.

Qualifications

• Fluent in Dutch (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residency.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive mindset, eager to learn and grow in the Travel field.

Responsibilities

• Provide friendly, professional, and efficient customer support via phone, email, chat, and other digital channels.
• Assist customers with inquiries related to orders, deliveries, accounts, payments, products, and services.
• Understand customer needs and provide accurate, clear, and relevant information.
• Handle questions, complaints, and concerns efficiently while maintaining a positive and customer-focused approach.
• Support customers in navigating processes, platforms, products, and services.
• Accurately record customer interactions, requests, and resolutions in internal systems.
• Work closely with internal teams to ensure issues are resolved quickly and effectively.
• Identify recurring customer concerns and provide feedback to help improve processes and service quality.
• Stay up to date with company products, services, policies, and procedures through ongoing training.

Skills

Dutch fluency

English fluency

Job description

Cross Border Talents in the Netherlands is seeking a Customer Specialist to be the first line of contact for customers, offering professional support across inquiries, orders, accounts, products, and services. You will engage via phone, email, chat and other channels to understand needs and deliver effective resolutions.

The role emphasizes Dutch and English language skills, a customer-focused mindset and collaboration with internal teams.