B2B Billing & Inquiries Specialist - Hybrid

Randstad; Maastricht; Hybrid; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Bonus incentives

Strong pension

Training possibilities

38 hours/week

Hybrid work

Job summary

DHL Express Maastricht is seeking a Customer Support Agent (Frontline) to strengthen the Accounts Receivable team. This full-time role in day shifts positions you as the main contact for our international business partners, handling invoicing and the billing process.

You will resolve enquiries quickly using multiple databases, respond mainly by email, and escalate complex issues when needed. The position offers a competitive monthly salary (€2,900), a bonus scheme, a strong pension, wide

Qualifications

• Experience in a complex customer service environment.
• Fluent in Dutch and English (written and spoken); knowledge of French or German is a plus.
• Strong IT skills and experience with various software programs and databases.

Responsibilities

• Handle B2B customer enquiries via email and phone, primarily related to invoicing and (e-)billing.
• Navigate multiple databases and systems to provide accurate customer solutions.
• Maintain high service standards with fast response times for incoming requests.
• Route calls and escalate complex issues to internal teams or specialists when necessary.

Skills

Dutch language

English language

Job description

DHL Express Maastricht is seeking a Customer Support Agent (Frontline) to strengthen the Accounts Receivable team. This full-time role in day shifts positions you as the main contact for our international business partners, handling invoicing and the billing process.

You will resolve enquiries quickly using multiple databases, respond mainly by email, and escalate complex issues when needed. The position offers a competitive monthly salary (€2,900), a bonus scheme, a strong pension, wide