Automotive Technical Support Engineer

MSX International; Amsterdam; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

26 days off + option to buy 5 extra days

Pension scheme

Reimbursement of supplementary health insurance

Laptop and home office set

Home office allowance 5 euros net per day

Kilometer expense home-office

Internal courses and education

Referral bonus for recommending new colleagues

Summer event and Christmas party

Job summary

MSX International is looking for a Technical Support member in Amsterdam to deliver high-quality assistance to the Aftersales Network and support complex repairs. Candidates should be certified Master Technicians with strong diagnostic skills and fluency in Dutch.

The role involves providing remote support, managing escalations, and creating reports to assist field engineers. The company offers attractive benefits including a suitable salary, vacation days, and opportunities for internal education and growth.

Qualifications

• Trained and certified as ‘Master Technician’ or equivalent.
• Experience in electrical diagnosis skills.
• High voltage/EV experience desirable.

Responsibilities

• Provide remote technical support to the Aftersales Network and Field Service Engineer Team.
• Manage the internal process of escalation.
• Create ad hoc reporting based on Technical Support processes.

Skills

Electric diagnosis skills

High voltage/EV experience

Fluent in Dutch

Good understanding of English

Ability to manage multiple tasks

Can-do attitude

Education

Certified Master Technician

Certification as Technical Specialist

Job description

Job Description

Our Technical Support Team will be responsible for delivering a high quality service to the Client. A personalized and caring trouble free interaction by knowledgeable and professional people, capable to adapt their mission to the specific case of the person they are in contact with.

The aim is to support the Aftersales Network in repairing the vehicles in the most professional, accurate and efficient way.

Duties and Responsibilities

• Provide remote technical support to the Aftersales Network and Field Service Engineer Team in case of difficult repairs or diagnosis for legacy and new models
• Manage the internal process of escalation
• Provide insights and suggestions to the Field Service Engineer Team on how to solve a case, researching similar cases within internal systems and database
• Support the Customer Care Call Centre daily operations, sharing with them the most updated findings, best practices and FAQ on the most common topics
• Create ad hoc reporting based on the data provided by the Technical Support Ticketing System, Warranty System, or any other system involved in the processes
• Identify emerging repairing trends or quality issues as a result of reports analysis

Qualifications

• Trained and certified as ‘Master Technician’, ‘Technical Specialist’, or equivalent
• Experience in electrical diagnosis skills
• High voltage/EV experience desirable
• Ability to investigate, report on and diagnose complex vehicle systems
• Capacity to thrive in a fast‑paced environment and manage multiple tasks and deadlines simultaneously
• Can‑do attitude
• Fluent in Dutch; good understanding of English

Benefits

• Suitable Salary
• 26 days off + option to buy 5 extra days
• Pension scheme
• Reimbursement of supplementary health insurance
• Laptop and home office set
• Home office allowance 5 euros net per day
• Kilometer expense home‑office
• Internal courses and education
• Internal growth opportunities
• Referral bonus for recommending new colleagues
• Summer event and Christmas party

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender re‑assignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.