Customer Success/Software Licensing Advisor I German

Adams Multilingual Recruitment; Amsterdam; On-site; EUR 33,480 - 39,060; Full time

Benefits offered by this job

Competitive salary

Performance-based bonus

25 holiday days

Extensive onboarding support

Collaborative business culture

Job summary

A global software supplier in Amsterdam is seeking a German-speaking Customer Success Advisor to support their clientele. You will handle inquiries related to software licensing, create quotes, and collaborate with various teams. The ideal candidate has 2 years of relevant experience and near-native German and English skills. This role offers a competitive salary between €3,000 and €3,500 per month, along with a performance-based bonus and other benefits in a supportive workplace.

Qualifications

• Near-native level communication skills in German and English.
• 2 years of experience in customer success or similar role.
• Motivated to work in a changing software sales environment.

Responsibilities

• Handle inquiries via email, phone, and live chats.
• Create quotes and manage orders for software licenses.
• Collaborate with Account Managers and Tech Support.

Skills

German communication

English communication

Customer service experience

Organizational skills

Multi-tasking

Job description

Our client is a global supplier of software development tools and components, and they are now looking for a German-speaking Customer Success Advisor to join their latest branch office.

They are a multicultural and international company with operations in the USA, UK, Ireland, Japan, as well as now in the Netherlands. They support over 125,000 customers in over 180 countries with teams speaking more than 10 languages.

In this role as a Customer Success Advisor, you will be dealing directly with our existing German and English-speaking customers by email, phone and LiveChat, helping them to get properly licensed and stay supported with their software needs. This position is focused on relationship building, customer service, and sales support activities.

As one of the founding members of this new team, this is a great opportunity to grow for the long term in a dynamic company.

In this role, you will:

• Handling inquiries from international customers via email, phone, and live chats on software product licensing, prices, payment information and order status, either directly or assisting Accounts Managers
• Create quotes for new software licenses and renewals for the sales team and allocated customers
• Follow‑up quotes to win business, if requested
• Manage customer orders from order entry to order fulfillment ensuring all data is correct, including pricing, license registration details and deliveries
• Collaborate with Account Managers, Tech Support, Finance and external parties to ensure processes run smoothly
• Maintaining customer and order databases
• Any other ad-hoc tasks that may be required

Who we are looking for:

• Excellent written and oral communication at near‑native level both in German and English.
• 2 years of experience in customer success, customer services, inside sales, or similar client‑facing role. Experience in the IT industry is a big plus!
• Motivated, willing to learn and work in a software sales environment that is continuously changing.
• Excellent organisational skills and the ability to effectively multi‑task with great attention to detail.
• Goal oriented and able to work autonomously and cross‑functionally with a dynamic team who rely on each other to achieve monthly and quarter targets.

What our client offers:

• Competitive salary 3,000‑3,500€\/month based on experience
• Monthly performance‑based bonus
• 25 holiday days
• Extensive onboarding and continuous support
• Collaborative and international business culture with a supportive team environment

Please take into consideration that we can only consider applicants who are currently living in the Netherlands and who has valid work permit in the Netherlands