Assistant Front Office Manager Moxy/RI

Hotelprofessionals - Moxy/Residence Inn Houthavens; Amsterdam; On-site; EUR 38,000 - 56,000; Full time

Benefits offered by this job

8% vakantietoeslag

25 vakantiedagen

Gratis parkeren

Reiskostenvergoeding

Fitnessruimte gratis gebruik

Wervingsbonus tot EUR 1000,- bruto bij

Vertiq smiles Reward & Celebration

Vertiq Savings

Korting op eten & drinken bij Vertiq/马

Complimentaire overnachting na 1 jaar

Job summary

Moxy & Residence Inn Houthavens Amsterdam, onderdeel van Marriott Hotels & Resorts, zoekt een Assistant Front Office Manager die het frontoffice-team leidt en zorgt voor naadloze check-in/check-out, gastentevredenheid en effectieve samenwerking met andere afdelingen.

De kandidaat beschikt over relevante leidinggevende ervaring in frontoffice, beheerst Opera-systemen en heeft uitstekende communicatieve vaardigheden in Engels; Nederlands is een pré. Fulltime en op locatie.

Qualifications

• Eerdere leidinggevende ervaring in een hotel frontoffice-omgeving.
• Ervaring met het Marriott-merk heeft de voorkeur.
• Vaardigheid in Opera Systemen is vereist.
• Vloeiend in Engels, Nederlands gewenst.

Responsibilities

• Toezicht houden op alle frontoffice-activiteiten zoals check-in/check-out, reserveringen en gastenservice.
• Ondersteunen van Front Office Manager bij training en begeleiding van het frontdeskteam.
• Omgaan met gastenvragen, verzoeken en klachten op een professionele manier.
• Samenwerken met andere afdelingen om guest services te coördineren en problemen op te lossen.
• Medewerkers respect, vertrouwen en samenwerking bevorderen.
• Nauwkeurige administratie en rapportages bij frontoffice-operaties en financiële transacties bijhouden.
• Beleids- en procedures naleving handhaven voor een veilige en warme gast- en medewerkersomgeving.
• In afwezigheid van de Front Office Manager optreden.
• Deelnemen aan teamvergaderingen.

Skills

Leadership

Interpersonal vaardigheden

Communicatie

Engels vloeiend

Nederlands gewenst

Tools

Opera PMS

Job description

Elevate your hospitality career with the role of Assistant Front Office Manager at Moxy & Residence Inn Houthavens Amsterdam, part of Marriott Hotels & Resorts. Lead by example and ensure seamless front desk operations, creating a positive and efficient environment for both guests and team members.

This property is managed by Vertiq Hospitality Partners, formerly known as Cycas Hospitality, established in 2008. Vertiq Hospitality Partners is evolving from a hotel management company to an operating partner with a clear Vision: to be the trusted operating partner in European hospitality investments.

WHAT WE OFFER:

• Salary range according to Horeca CAO.
• 8% holiday allowance
• 25 holiday days.
• Free parking
• Travel allowance
• Free use of the gym.
• Recruitment bonus up to EUR 1000,- gross when you bring in a new team member
• Vertiq smiles Reward & Celebration program.
• Vertiq Savings: many discounts on a variation of online web shops
• A fun, spirited workplace where we put people at the heart of everything and our team gets to be their true self!
• The best project you will ever work on is you! So let us help you grow with our guidance and training possibilities.
• Growth opportunities with your hotel & within Vertiq.
• Great Learning & Development opportunities
• Being part of a fast-growing hospitality company; Vertiq Hospitality Partners, where you can internally move to different Brands
• Great travel discounts for you and friends & family at Vertiq Hospitality and Marriott properties.
• 50% discount on food & beverage at most of the Vertiq properties.
• Complimentary voucher for 1 night stay at a Vertiq property after your 1st year of employment

RESPONSIBILITIES:

• Assist in overseeing all aspects of the front office operations, including guest check-in/check-out, reservations, and guest services. Understanding employee positions well enough to perform duties in employees’ absence.
• Support the Front Office Manager in training, mentoring, and supervising front desk staff to ensure high standards of service delivery.
• Handle guest inquiries, requests, and complaints promptly and professionally, always striving for guest satisfaction.
• Collaborate with other departments to coordinate guest services and resolve issues efficiently.
• Encourage and build mutual trust, respect, and cooperation among team members.
• Maintain accurate records and reports related to front office operations and financial transactions.
• Uphold hotel policies, procedures, and standards to ensure compliance and a safe, welcoming environment for guests and staff.
• Functions in place of the Front Office Manager in his/her absence.
• Participates in department meetings.

WHAT WE ASK OF YOU:

• Previous experience in a supervisory or managerial role within a hotel front office department.
• Prior experience within the Marriott brand is preferred.
• Proficiency in Opera systems is a must.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
• Excellent communication skills, both verbal and written (fluent in English and preferably Dutch)
• Detail-oriented with strong organizational and problem-solving abilities.
• Flexibility to work varying shifts, including weekends and holidays, as needed.

Meer informatie over de functiebeschrijving, zie hierboven.

Uren: Fulltime

Dienstverband: fulltime

Type vacature: Intern

Vaardigheden

• Er is geen minimale opleiding vereist
• Je beheerst Engels

Wat wij bieden

Contract: fulltime