ASSISTANT FRONT OFFICE MANAGER

Apollo Hotel Amsterdam; Amsterdam; Hybrid; EUR 36,000 - 50,000; Full time

Benefits offered by this job

Travel allowance

Overtime options

Training courses

Career growth

Employee hotel stays

Discounted products

Job summary

Apollo Hotel Amsterdam, a Tribute Portfolio Hotel, is seeking an experienced Assistant Front Office Manager who thrives on variety and leads with calm authority. You will support the Front Office Manager, coach the team, ensure smooth check-ins and drive a culture of service and performance.

With at least 2 years of Front Office leadership, you’ll turn guest feedback into improvements and help grow revenue through guest journeys while staying hands-on and visible in daily operations.

Qualifications

• Front Office leadership experience in a busy hotel environment.
• Strong people management and coaching skills.
• Ability to stay calm under pressure and organize effectively.
• Commercial mindset to support revenue goals and guest journeys.
• Fluent English; Dutch language skills are a plus.
• EU citizen or valid NL work permit required.

Responsibilities

• Lead and coach the Front Office team with energy and empathy.
• Take charge during shifts, make decisions and ensure seamless daily operations.
• Turn guest feedback and operational insights into actions and improvements.

Skills

Front Office leadership

People management

Calm under pressure

Customer service mindset

English fluency

Dutch language (plus)

Job description

For the natural leader with a sharp eye, steady presence, and a passion for people and performance. Are you ready to step into a key operational role within a dynamic hotel environment? We are looking for an experienced and confident Assistant Front Office Manager who thrives on variety and leads with calm authority. As Assistant Front Office Manager, you support the Front Office Manager while taking ownership of the daily operation. You help shape a culture of service, development and performance. You are hands-on, visible and proactive, ensuring smooth check-ins, strong teamwork and consistent high-quality service.

WHAT YOU WILL DO

• Leading and coaching the Front Office team with energy and empathy.
• Taking charge during shifts, making decisions and ensuring seamless daily operations.
• Turning guest feedback and operational insights into actions and improvements.

APOLLO HOTEL AMSTERDAM, A TRIBUTE PORTFOLIO HOTEL

Located on Apollolaan in Amsterdam South, overlooking the intersection of five canals, you will find the Apollo Hotel Amsterdam, a Tribute Portfolio Hotel. With a unique interior, thoughtful amenities and an excellent city center location, this is the perfect place to stay. Our hotel is within walking distance of numerous museums, parks and the Amsterdam RAI convention center. Close by you will find the Anne Frank House, the Rijksmuseum and Dam Square. Our guests enjoy fine French cuisine at The Living Room by Bodon and international favorites at The Harbor Club Amsterdam Zuid, the place to eat in Amsterdam. In addition, the hotel offers several options for events, including a roof terrace and an outstanding ballroom, all supported by expert catering.

THIS IS YOU

• You bring at least 2 years of Front Office leadership experience, ideally in a busy hotel environment.
• You are a strong people manager who knows how to coach, motivate and empower your team.
• You remain calm under pressure, tackle challenges with confidence and turn stress into structure.
• You bring a commercial mindset, using your creativity to support revenue goals and enhance the guest journey.
• You lead by example, enjoy collaboration and are always looking for opportunities to grow.
• You speak English fluently; Dutch is a plus.

To be considered for this role, applicants must be an EU citizen or hold a valid work permit for the Netherlands.

WHAT’S IN IT FOR YOU?

• Salary range mentioned is monthly gross and for employees aged 20 and over.
• Travel allowance for commuting distances of 10 kilometers or more.
• Overtime can either be paid out or converted into additional time off.
• Extensive opportunities to attend training courses and further develop yourself.
• Career growth opportunities within the organization.
• Purchase products at a discounted rate, such as an (electric) bicycle or mobile phone, with an average tax benefit of 40% through FiscFree.
• Access to an employee benefits program for hotel stays.
• A unique experience where you can enjoy an overnight stay, including dinner and breakfast, to fully get to know your workplace.