Store Operations Leader - Growth & Development

On; Amsterdam; On-site; EUR 60,000 - 90,000; Full time

Job summary

On is seeking a results-driven Retail Operations Leader to drive and support store excellence across our Amsterdam retail network. You will partner with regional management and store leadership to shape processes, inventories, and omni-channel workflows while leading change initiatives.

You will develop teams, manage performance, oversee scheduling, training, and onboarding, and execute action plans to boost stock accuracy and customer service.

Qualifications

• 5+ years of relevant retail experience, preferably in sports retail.
• Strong project management experience coordinating cross-functional teams.
• Entrepreneurial growth mindset with drive to challenge the status quo.
• Excellent organizational skills and attention to detail.
• Proven ability to lead and develop high performing teams.
• Strong problem-solving and decision-making in fast-paced environments.

Responsibilities

• Maintain optimal stock levels and inventory accuracy, monitor sell-through, and manage product flow in stores.
• Plan and execute visual changes for sell-through optimization on a daily basis.
• Oversee talent management including time tracking, payroll, absences, conduct, and performance.
• Ensure effective in-store training delivered by the training lead.
• Develop plans to grow team leads and support onboarding for new hires.
• Lead recruitment and onboarding for lead advisors and advisors.
• Create and manage schedules to ensure optimal team coverage.
• Drive engagement through action plans based on engagement surveys.
• Maintain BoH stock accuracy and implement efficient BoH strategies.
• Coordinate with product operations for smooth product transportation.
• Oversee stock counts and investigate discrepancies.

Skills

Retail operations

Team leadership

Inventory management

Project management

Change management

Communication

Onboarding

Scheduling

Stock accuracy

Job description

On is seeking a results-driven Retail Operations Leader to drive and support store excellence across our Amsterdam retail network. You will partner with regional management and store leadership to shape processes, inventories, and omni-channel workflows while leading change initiatives.

You will develop teams, manage performance, oversee scheduling, training, and onboarding, and execute action plans to boost stock accuracy and customer service.