Airline Partnerships Director (Remote)

Get-e; Hoofddorp; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

NS commuting costs

Hybrid work (2 days from home) + 2 wks

8% holiday allowance

25 vacation days

Pension contribution 2.5%

Experience our cab service

Travel to meet clients

Job summary

Get-e in Amsterdam is seeking an Account Director to own a portfolio of airline accounts, driving retention and net revenue growth. You will lead quarterly business reviews, build account plans, and expand services across routes and stations, coordinating with procurement through senior leadership.

The role requires 7+ years in relevant fields, a proven track record with enterprise accounts, and strong negotiation and data-driven decision skills.

Qualifications

• 7+ years in key account management, client service, or airline/aviation commercial roles.
• Proven record of retaining and expanding enterprise or key accounts with measurable results.
• Experience negotiating contracts and renewals with procurement and senior stakeholders.
• You're confident in front of clients, calm in escalations, and proactive about improvement.
• Comfort working with data (account performance, service KPIs) to steer decisions.
• Strong written and spoken English; additional languages are a bonus.

Responsibilities

• Own a portfolio of key airline accounts and be responsible for retention and net revenue growth.
• Build and execute an account plan per client with clear expansion opportunities and risk actions.
• Identify and close expansion: new stations and routes, additional services, renewals and renegotiations.
• Build relationships at every level within each airline, from ground operations to senior leadership.
• Travel regularly to meet clients where they are.
• Lead QBRs end to end: service performance, roadmap, and commercial development.
• Monitor client health and escalation trends, spot churn risk and growth signals early.
• Act as first point of contact for airline escalations from our Amsterdam office.
• Ensure smooth onboarding of newly won airline clients with business development teams.

Skills

Key account management

Negotiation

Presentation

Data-driven decisions

English proficiency

Job description

Get-e in Amsterdam is seeking an Account Director to own a portfolio of airline accounts, driving retention and net revenue growth. You will lead quarterly business reviews, build account plans, and expand services across routes and stations, coordinating with procurement through senior leadership.

The role requires 7+ years in relevant fields, a proven track record with enterprise accounts, and strong negotiation and data-driven decision skills.