Sr Account Manager | Hoofddorp | Full-time

Get-e; Hoofddorp; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

NS commuting costs

Hybrid work (2 days from home) + 2 wks

8% holiday allowance

25 vacation days

Pension contribution 2.5%

Experience our cab service

Travel to meet clients

Job summary

Get-e in Amsterdam is seeking an Account Director to own a portfolio of airline accounts, driving retention and net revenue growth. You will lead quarterly business reviews, build account plans, and expand services across routes and stations, coordinating with procurement through senior leadership.

The role requires 7+ years in relevant fields, a proven track record with enterprise accounts, and strong negotiation and data-driven decision skills.

Qualifications

• 7+ years in key account management, client service, or airline/aviation commercial roles.
• Proven record of retaining and expanding enterprise or key accounts with measurable results.
• Experience negotiating contracts and renewals with procurement and senior stakeholders.
• You're confident in front of clients, calm in escalations, and proactive about improvement.
• Comfort working with data (account performance, service KPIs) to steer decisions.
• Strong written and spoken English; additional languages are a bonus.

Responsibilities

• Own a portfolio of key airline accounts and be responsible for retention and net revenue growth.
• Build and execute an account plan per client with clear expansion opportunities and risk actions.
• Identify and close expansion: new stations and routes, additional services, renewals and renegotiations.
• Build relationships at every level within each airline, from ground operations to senior leadership.
• Travel regularly to meet clients where they are.
• Lead QBRs end to end: service performance, roadmap, and commercial development.
• Monitor client health and escalation trends, spot churn risk and growth signals early.
• Act as first point of contact for airline escalations from our Amsterdam office.
• Ensure smooth onboarding of newly won airline clients with business development teams.

Skills

Key account management

Negotiation

Presentation

Data-driven decisions

English proficiency

Job description

Your job

Own and grow our most important airlinepartnerships.

At Get-e, we're growing fast. Airlines, assistance companies andtravel partners around the world use our platform to manage ground transportand hotel bookings in 110+ countries. Our business development team keepslanding new airline logos. Now we need someone who makes those partnershipsbigger and keeps them for the long run.

That's where you come in.

This isn't a "keep the lights on" kind of role. As Account Director,you own a portfolio of key airline accounts with clear retention and growthtargets. You are the face of Get-e for your clients: you lead the QBRs, youknow the people from ground operations up to procurement and senior leadership,and you find the next opportunity within each account.

This is a role where you'll see your results come to life. You decidehow Get-e shows up for the airlines that matter most to us, shape your ownaccount plans, and open up new routes and services within your accounts. It's achance to leave a real footprint.

Your profile

What you'll do

• Own a portfolio of key airline accounts and be responsible for retention and net revenue growth
• Build and execute an account plan per client, with clear expansion opportunities and risk actions
• Identify and close expansion: new stations and routes, additional services (crew transport, hotel booking, deadhead travel), renewals and renegotiations
• Build relationships at every level within each airline, from ground operations and crew planning to procurement and senior leadership
• Travel regularly to meet your clients where they are
• Lead QBRs end to end: service performance, roadmap, and commercial development
• Monitor client health and escalation trends, spot churn risk and growth signals early, and act on them
• Act as first point of contact for airline escalations from our Amsterdam office, supporting our teams and working with Client Care and Operations to fix issues at the root
• Depending on your experience: take ownership of Get-e's broader account management strategy
• Ensure smooth onboarding of newly won airline clients, working closely with the business development colleagues who landed them
• Make sure recurring client themes reach our product and service teams and lead to actual improvements

You bring

• 7+ years in key account management, client service, or airline/aviation commercial roles
• A proven record of retaining and expanding enterprise or key accounts, and you can show the numbers
• Experience negotiating contracts and renewals with procurement and senior stakeholders
• You're confident in front of clients, calm in escalations, and proactive about improvement
• Comfort working with data (account performance, service KPIs) to steer decisions
• Strong written and spoken English (additional languages are a bonus)
• A structured, commercial mindset: you build account plans, but you keep things practical
• Background in aviation, assistance, or travel tech is a strong plus

Why us?

Why join us?

• NS Business Card: We've got your commuting costs covered. Prefer driving? We'll handle your travel expenses.
• Experience Our Service: Wondering why our clients rave about our cab service? You can use it twice a year yourself.
• Healthy Lifestyle: Need a snack? Grab some fresh fruit from the canteen. We have meal discount options for our employees as well.
• Holiday Allowance: We provide 8% holiday allowance, so you can enjoy your time off.
• Vacation Days: Relax and recharge with 25 days of vacation each year.
• Remote Work: Hybrid working model (2 days from home), with the possibility of working 2 weeks from abroad.
• Pension Contribution: We contribute 2.5% toward your pension to support your future.