Strategic Client Relationship Lead (Hybrid/Remote)

Get-e; Hoofddorp; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

NS Business Card: We cover commuting

Experience Our Service: cab service

Healthy Lifestyle: Fresh fruit in can­

On-site Gym

Holiday Allowance: 8%

Vacation Days: 25

Remote Work: Hybrid (2 days from home)

Pension Contribution: 2.5%

Job summary

Get-e in the Netherlands is seeking a dedicated Client Success professional to own a portfolio of clients, anticipate needs, and ensure every interaction feels handled, not handed off.

You’ll build strong relationships, run regular check-ins, and take ownership of complaints to deliver proactive, human resolutions while expanding value for clients. With hybrid work, you’ll engage aviation, travel or mobility clients and shape service experiences that drive satisfaction and retention.

Qualifications

• 5+ years in client services or account management
• Strong written and verbal communication; calm handling of sensitive situations
• Commercially minded with ability to grow relationships

Responsibilities

• Be the client’s guide from day one, ensuring their first weeks with Get-e feel effortless
• Understand each client's business to tailor how Get-e is set up for them
• Catch and fix friction before the client experiences it
• Own client complaints and disputes; investigate, resolve, and communicate effectively
• Run regular check-ins that add value beyond status updates
• Spot early signs of client struggles and address them proactively
• Seek opportunities to broaden the relationship with new routes or better service fit
• Bring client feedback back into Get-e to improve product and processes

Skills

Client relationships

Communication

Prioritize portfolio

English proficiency

Industry knowledge (aviation/travel/m­

Job description

Get-e in the Netherlands is seeking a dedicated Client Success professional to own a portfolio of clients, anticipate needs, and ensure every interaction feels handled, not handed off.

You’ll build strong relationships, run regular check-ins, and take ownership of complaints to deliver proactive, human resolutions while expanding value for clients. With hybrid work, you’ll engage aviation, travel or mobility clients and shape service experiences that drive satisfaction and retention.