AI-First Technical Support Specialist (Hybrid, Amsterdam)

DataSnipper

Amsterdam

Hybrid

EUR 50,000 - 70,000

Full time

13 days ago

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Benefits offered by this job

Equity (Stock Appreciation Rights)

Pension plan

28 vacation days

Hybrid work model

Daily lunches

NS business card

Onboarding programme

Continuous learning & development

Global team across offices

Company-wide events

OpenUp mental health platform

Job summary

DataSnipper in Amsterdam is seeking a Technical Support Specialist to join our AI-first support team, helping customers resolve complex issues while shaping our support systems. You will work hands-on with our agentic AI infrastructure, handle escalated tickets, maintain knowledge bases, and collaborate with Product and Engineering to drive systemic improvements.

This role blends deep technical work with strong communication, offering a hybrid model, equity, and a global team across multiple

Qualifications

2–4 years of experience in technical support for a B2B SaaS environment.
Strong diagnostic and troubleshooting skills, comfortable with logs, APIs, and browser tools.
Aptitude across computers, software, and AI; comfortable with Windows and Azure.
Solid understanding of SaaS product architecture (APIs, integrations, data flows).
Experience with CRM/ticketing systems such as Intercom, Zendesk, Jira.
Proficient English, both written and spoken.

Responsibilities

Improve resolution rate and the quality of AI-produced answers.
Independently resolve escalated tickets, diagnose with logs and scripts, coordinate with Engineering.
Partner with Customer Success and Engineering to drive timely bug resolution.
Maintain the knowledge base and create troubleshooting guides.
Track recurring issues and feed patterns to Product and Engineering.
Contribute to onboarding and training of new team members.