AI-Driven Payments Support Specialist

CM.com; Amsterdam; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Onboarding program

Healthy meals

Shuttle mobility/commute support

20+ vacation days

Employee share program

CM Academy & learning

Vitality program

Social events

Job summary

CM.com is seeking a Technical Support Representative to join our Payments team in the Netherlands. You’ll be the first point of contact for payment support questions, analyzing issues and guiding customers through solutions.

The job is on-site in Amsterdam or Breda, full-time (40 hours/week), with involvement in onboarding and ongoing AI-driven problem-solving. You’ll collaborate across IPP and Professional Services, help with gateway integrations, and contribute to improving support processes

Qualifications

• Dutch fluency is a hard requirement.
• Strong problem-analysis and troubleshooting skills.
• Ability to articulate issues and solutions clearly to customers.

Responsibilities

• Be the first point of contact for Payment support questions.
• Analyze problems to identify underlying issues and resolve them.
• Handle IPP terminal replacement and repair requests.
• Assist with Online Payments Gateway integration and user setup.
• Collaborate with IPP and Professional Services stakeholders.
• Proactively document recurring questions to improve support efficiency.

Skills

Fluent Dutch

Technical background

AI curiosity

Customer support experience

Education

HBO IT support

MBO4 equivalent experience

Job description

CM.com is seeking a Technical Support Representative to join our Payments team in the Netherlands. You’ll be the first point of contact for payment support questions, analyzing issues and guiding customers through solutions.

The job is on-site in Amsterdam or Breda, full-time (40 hours/week), with involvement in onboarding and ongoing AI-driven problem-solving. You’ll collaborate across IPP and Professional Services, help with gateway integrations, and contribute to improving support processes