AI-Driven Product Support Engineer (EMEA)

Telnyx; Amsterdam; On-site; EUR 60,000 - 85,000; Full time

Job summary

Telnyx is seeking a curious, technically-minded problem solver to troubleshoot complex customer issues across voice, messaging, APIs, IoT, and AI products. You’ll dig into networking problems, debug integrations, and analyze logs with engineering teams.

As the role evolves, you’ll help shape an AI-first support model by building bots, automating workflows, and turning repetitive tasks into cron jobs. Strong CS/IT background and excellent English are essential.

Qualifications

• Background in CS/IT, networking, or equivalent hands-on experience.
• Solid networking fundamentals: DNS, routing, IP addressing, and HTTP/HTTPS.
• API experience with REST APIs and tools like Postman or cURL.
• Linux terminal proficiency; reading logs and running commands.
• Strong English communication, both written and verbal.

Responsibilities

• Troubleshoot complex customer issues across networking, APIs, voice, messaging, IoT, and AI products.
• Dig into networking problems, debug integrations, and analyze logs with engineering teams.
• Help build an AI-first support model by creating bots and automating workflows.

Skills

Networking fundamentals

API experience

Linux terminal proficiency

Problem-solving mindset

English communication

Education

Computer Science / IT background

Tools

Postman

cURL

Wireshark

sngrep

Linux terminal

Zendesk

Slack

Google Workspace

n8n

Zapier

OpenClaw

Python

Bash

GitHub

Metabase

Graylog

Jira

Job description

Telnyx is seeking a curious, technically-minded problem solver to troubleshoot complex customer issues across voice, messaging, APIs, IoT, and AI products. You’ll dig into networking problems, debug integrations, and analyze logs with engineering teams.

As the role evolves, you’ll help shape an AI-first support model by building bots, automating workflows, and turning repetitive tasks into cron jobs. Strong CS/IT background and excellent English are essential.