AI-Driven Product Support Engineer – EMEA

Telnyx LLC; Amsterdam; Remote; EUR 42,000 - 64,000; Full time

Job summary

Telnyx LLC is seeking a technically-minded support professional to troubleshoot complex customer issues across voice, messaging, APIs, IoT and AI products. You’ll dig into networking problems, analyze logs, and collaborate with engineering teams to resolve cases.

You’ll help shape an AI-first support model by building bots, automating workflows, and turning repetitive tasks into cron jobs. A background in software engineering or networking is ideal.

Qualifications

• ,

Responsibilities

• Troubleshoot: complex customer issues across networking, APIs, and communications products
• Investigate: using tools like Postman, cURL, Wireshark, Linux terminal and our internal tooling
• Collaborate: with customers, vendors, and engineering teams to resolve cases
• Automate: contribute to bot-building and workflow automation
• Document: solutions and improve self-service resources
• Learn: VoIP protocols, internal systems, and new technologies as the role evolves

Skills

Networking fundamentals

REST APIs

Linux terminal

English communication

Problem-solving

Software engineering background

Tools

Postman

cURL

Wireshark

GitHub

Zendesk

n8n

Zapier

OpenClaw

Python

Bash

Job description

Telnyx LLC is seeking a technically-minded support professional to troubleshoot complex customer issues across voice, messaging, APIs, IoT and AI products. You’ll dig into networking problems, analyze logs, and collaborate with engineering teams to resolve cases.

You’ll help shape an AI-first support model by building bots, automating workflows, and turning repetitive tasks into cron jobs. A background in software engineering or networking is ideal.