AI-Driven Process Architect

Customs Support Group B.V.; Rotterdam; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

Customs Support Group B.V. is seeking a Technical Business Analyst – AI & Process Automation to bridge business processes and technology across Europe.

You’ll analyze complex processes with operational experts, translate needs into scalable digital solutions and design future-state workflows that are AI-enabled and compliant. You’ll work with Product Managers and Software Engineers to automate workflows, integrate systems and apply AI to real business problems, continually improving data quality

Qualifications

• Bachelor’s or Master’s degree in Business Information Management, Information Technology, Industrial Engineering, Computer Science, Data Science or a related field
• Experience in Business Analysis, Business Process Management, process improvement, process automation or digital transformation
• Strong analytical and problem‑solving skills
• The ability to translate business problems into clear requirements and solutions
• An affinity with AI, automation and data‑driven technology
• Strong communication skills and the ability to work with both business and technical stakeholders
• Curiosity, ownership and a continuous‑improvement mindset
• Experience in customs, logistics or international trade is an advantage - but it is not required

Responsibilities

• Analyse and redesign business processes
• Analyse end-to-end operational processes and identify bottlenecks, inefficiencies and improvement opportunities
• Translate business needs and operational challenges into clear requirements and digital solutions
• Design future-state processes, workflows and business rules
• Model processes using approaches such as BPMN
• Ensure solutions are scalable, efficient and compliant
• Automate processes
• Identify activities that can be automated or eliminated
• Design and configure automated workflows
• Use tools such as Microsoft Power Automate / Power Platform and other automation technologies
• Orchestrate processes across multiple systems
• Help reduce manual work and increase First-Time-Right processing
• Apply AI to real business problems
• Identify practical AI use cases within our operations
• Design AI-powered workflows, agents and intelligent assistants
• Develop and improve prompts, guardrails and knowledge structures
• Test and validate AI solutions with operational users
• Design effective Human-in-the-Loop processes
• Continuously improve AI solutions based on data and user feedback
• Connect systems and data
• Ensure that processes work across our digital ecosystem
• Translating integration requirements into solutions
• Working with APIs, EDI and system integrations
• Defining data mappings between customers, customs authorities and internal systems
• Improving data quality, validation rules and data flows
• You’ll become part of an international team driving innovation
• You’ll become part of an international team of highly capable and driven colleagues across Europe, bringing together expertise in technology, product, data, AI and customs. We share a strong ambition: to push the boundaries of what technology can do within the international supply chain.
• With a strong innovation agenda and access to expertise from across our European organisation, you’ll work on cutting-edge applications of AI, automation, data and digital integration in one of the world's most complex and fast-moving industries. You’ll be surrounded by colleagues who are curious, ambitious and eager to build — giving you the opportunity not only to contribute your expertise, but also to learn quickly, challenge each other and help shape the future of digital customs and international trade.

Skills

Business Analysis

Business Process Management

Process automation

Generative AI

Power Platform / Power Automate

APIs & system integrations

EDI

SQL

Data modelling

Azure / cloud platforms

Education

Bachelor’s or Master’s degree in Business Information Management or related field

Tools

Power Automate

Power Platform

BPMN tools

Job description

Customs Support Group B.V. is seeking a Technical Business Analyst – AI & Process Automation to bridge business processes and technology across Europe.

You’ll analyze complex processes with operational experts, translate needs into scalable digital solutions and design future-state workflows that are AI-enabled and compliant. You’ll work with Product Managers and Software Engineers to automate workflows, integrate systems and apply AI to real business problems, continually improving data quality